Pinecrest Bakery - West Miami — Restaurant in Coral Gables

I was disappointed how a review my husband posted about the poor quality and in effective behavior at your bakery (P5) triggered a childish reaction by not just an employee. But a family member. My husband is a customer that by all means has been given the right to post reviews on google , to reflect the effectiveness of any and all businesses. My husband is an active St, Jude's sponsor that has been highly recognized by said entity as an avid representative in our community. Yet the many times that my husband has donated towards this cause at your Pinecrest Bakery # (5) he has had to deal with staff members claiming that instead of (18) $1.00 donations, why not one of $18.00 ? And that the lack of cardboard balloons to be posted on your wall makes it a challenge for your establishment. Then when he re-directs a response back to you folks, he is told that due to a high volume of emails, you are unable to respond to his emails. I couldn't believe what I was reading myself. And the very next day after he posted a preview regarding the incompetence in your establishment, (NOT) an employee, but a family member rearranged all of the balloons named ( EMILIO) and piled them up as a child would in order to protest my husbands right to complaint. Very childish and disrespectful without cause. The service received a few years back was awesome. Not the case anymore. I don't know who is your management team director, nor why the significant amount of poor quality of employees. But in a business dealing directive with the public, customer service is at the top of the priority list. Definitely no excuse for the vindictive and retaliated manner in which this family member of the establishment owners behaved. Uncalled for. And then to leave his personal cell phone # and tell an employee to give it to my husband so that the next time there's a complaint to call him rather that use googles reviews... Well there's quite a few ways to interpret this action as well. And by the way, yes. Many times there has been no bread for sandwiches. And asking your employees husbands to write good reviews does not make it good service. Its fraudulent behavior at best. What a shame that your lack of better staff during the day is significantly damaging your ability to continue to serve your customers at a higher level of integrity. You guys should bring employees from your other establishments where these issues are not seen, and replace the ones in (P5) or get the night shift, to train the day shift. That includes management levels. If I could rate you under (1) star, I WOULD. a minus...

Unfortunately a review will bring forth all of the defective issues within any and all businesses. I for one am a constant customer of Pinecrest Bakery. The sheer convenience of having a 24/7 location to acquire a bite to eat, or a hot/cold beverage is a win win for everyone. However, walking into a bakery at 8:00 pm requesting a Cuban sandwich, only to hear ( we are so sorry but we have no bread ) ---- that is very disappointing. The kindness in which the customer is greeted with is outstanding. But kindness does very little for a hungry patron. Especially after a hard work day coming to a bakery and finding no bread. Not to mention the mishaps in between. I placed an order on a Tuesday December 12, 2017 at or about noon. To be picked up Wednesday December 13, 2017 at-P5 at 9:00 pm. way past a (24) hour frame,and the night shift crew had to make it for me due to the level of non communicative alertness the day shift dwindles with. The food is good whenever available. Some of the day staff members are remarkably nice. But there's definitely a lack of interest when it comes to fulfilling the days shores. A bakery is where simple items like " Bread" should abundantly be seen. And an order to be picked up at 9:00 pm. means that the day shift shall considerably have it ready hours prior. To criticize without merit may be an unwelcome sight for all business owners. Yet, constructive criticism is intended by customers as myself, to make an in acceptable situation become the target of said business so that it may be dealt with and corrected. Your sign say " OYE WE HEAR YOU " but the response to my complaint was that of a we can't respond right now due to so many emails. In other words, we holla atcha later, chill out. Not very customer service oriented. Good luck in you growth as a business and I love the idea of a 24/7 bakery. But it does no one any good if there's no "bread" most of the time. Poor management sounds like the issue at hand....

Look at your receipt & what you are charged .We went today placed an order. As soon as order was placed I noticed they overcharged us and asked them to undo incorrect charges already charged to the card . The other attendant also said the same. Basically: They tell us there’s no management & there’s nothing they can do about it . I told them they needed to call management to tell them how to fix it . I ask them to void the ticket . And put the Charges through correctly as to what we ordered . 2 Cuban cafe con leches , one stuffed potato & two Cuban bread toast came out to over $32 plus incorrect charges included or added things we did not buy . This also Included it a tip we did not agree to and was not given an option. This is for a self serve & no service . It ended up that at our persistent request to get a hold of management. Whoever they called on the phone seemed to also not know how to void their error on the ticket & the attendant refunded us in cash the charges for things we did not buy we got charged for on the card . But told us the tip that they included they could not credit . $4 plus they basically for a tip not agreed on. It seems they have 2 Attendants who just came to this country . Who don’t speak English & they don’t conveniently know how to operate a cash register but do conveniently know how to charge you for things you did not buy & tell you to your face they don’t have management to undo their overcharged ticket . Even in Spanish they play stupid & make errors in their favor plus a tip they did not earn included

It’s no wonder even on their receipt it shows in small print they give you a credit for cash purchases

It is shameful to say the least how this business...