Butcher Block & Deli — Restaurant in Corolla

So I know not many read reviews. I also know many of the bad reviews are made by Karen's.

We were in Monday to order London Broil. We ordered 7lb. Mike took our order. We will refer to Mike as Bonehead Mike moving forward. Bonehead Mike wrote everything down and my Mom and I said we will return on Wednesday to pick up the meat. Everything was perfect. Now we come to Wednesday. We are met with let's call him big eyes. I'll explain big eyes later. We tell big eyes we are here to pick up our order. He looks at us like we are mentally challenged. Now the only one mentally challenged is big eyes cause that's how he looked at us when he explained there was no London Broil left. Bonehead Mike behind the counter didn't have the balls to say much knowing he messed up. So they never cut ours meat. They never got our order ready. They messed up big time. Now you would think they would accommodate us by maybe discounting another meat. Ahh nope big eyes and bonehead Mike told us go to food lion.

Now you guys should all know I don't like writing bad reviews. It ain't my style. That being said, big eyes and bonehead Mike both need slapped. They have great meat but customer service sucks big time. Sadly we won't be back. I know mistakes happen but accommodate when it does. Thanks big eyes and bonehead Mike you ruined our dinner for 10 tonight.

Replying to your response: 1. You said about offering us another selection of meat. That is 100% false. We were offered nothing. Yes we could have got steaks but didn't want that.

We ordered London Broil Monday. I don't know why you keep forgetting that. You forgot to get our order ready. That was 100% on you.

The correct thing to do is offer us a new selection at the same price as the London Broil. That's customer...

My wife and I got sandwiches for lunch - chicken and tuna salad - and were told our wait would be about 15-20 minutes. Understandable as it’s July 4th weekend and they’re super busy. What didn’t sit right with us was that 15-20 minutes turned into roughly an hour. I inquired about the status on our subs because other customers were receiving theirs and as they were ready the Butcher Block employees would come out into the dining area to find/hand the customer their order. This did not happen for my wife and I. When I asked, an older woman behind the counter she scoffed at me like I was in the wrong for asking and barked at me that they’re super busy and called our order out a long time ago - they did no such thing. When we went to find our subs sitting at the front of the store only one was prepared - my wife’s chicken salad. When I told them we’re still missing the tuna salad, the same lady began to laugh at us like we’re a couple of idiots. Very disheartening that the respect I was giving to this employee was not reciprocated. Please do better...

Ok....so keep in mind my husband and I were born and raised in Pa Dutch country and moved to another area where it was never difficult to find a high quality steak..or any good meat for that matter. We moved to the OBX a year ago, and although the seafood is fresh and amazing (something we couldn't get back in Pa), we have not been able to find a steak that has come close to what we are used to. We have found plenty in the OBX which are good, but not up to what we are accustomed to. (Ok,maybe we are steak snobs). Anyway, we were visiting Corolla and we decided to stop by the Butcher Block. The steaks look pretty good so we thought we would try the ribeyes. After buying two steaks, taking them home, prepping them and grilling them to medium rare, they tasted AMAZING! It took us a year, but we finally found a place where the steaks taste like home! The marbling, tenderness, and flavor actually can rival one of our favorite...