Beach Realty NC - Corolla Office — Local services in Corolla

We have rented the same home with Beach Realty-Kitty Hawk for 6 years now. The home is stunning and gave us the opportunity to get together once a year with all the family and holds super special memories. However this company is atrocious in their treatment of us and other families. We booked our home for NEXT YEAR (2022) while we were still on vacation with them in the way they told us too- via text response to a text they sent that said " You have FIRST DIBS on this home for next year. Respond YES2022 by 10 am on departure day.." We did exactly that and were told they would email the contract the following week .They never emailed and this is the timeline of everything that happened copied from one of the numerous email correspondents from the General manager Jason ward ( who also lied to me, directly admitted it was their mistake yet refused to make it right, deceptively portrayed that they had given "ample options" to us amongst other horrible treatment)

We called on June 2nd (during our weeks stay)said we wanted the house for the next year and asked what did we need to do to rent it. You all said you all would send a text later In the week and we needed to respond to confirm by 10 am Sat, June 5th. You all texted June 4th at 12 pm engaging in a VERBAL contract . : that clearly state “we’ll hold your dates and send you the info early next week”. A verbal contract begin at 12:07/June 4th after we responded YES. . June 5th you all rent the home to different guest one day AFTER we confirmed and while we are still there June 11th I call and inquire about our contract that we hadn't received. I am told by your employee they will check on it and send it. We are never contacted back by you all. I call 4 more times ( June 18th, JUne 21st, June 24th and June 28th) every single time with the promise of a call back and NEVER ONCE receiving one. I am hung up on my Terry on my last phone call with her. June 29th Talk with Aimee for the first time. TWENTY DAYS AFTER FIRST CALLING. TWENTY DAYS BEFORE I EVEN GET TO TALK TO SOMEONE about the problem.. June 30th Aimee calls back. Tells me how she has spoken to the other guests & offered them so much and thanked them. At the time nothing has been offered to help us in any similar ways. Aimee says she will call back it will either be the end of the week or because of the holiday it might not be until Mon or Tues ( 5th or 6th). Aimee DOESNT CALL BACK.. -July 8th. I call Jason Ward. 29 days after I first contacted I receive the first ever even offering of working towards a solution and helping and promises that won't be kept by him either. July 12th 33 days AFTER i first contacted, Jason notifies Us guests won't move houses. Your ONLY offer is for a $125 processing fee + early arrival of 1pm and we could take our own time to find ANOTHER home or rent the same house for and PAY YOU ALL $1400+ dollars for the next week ( 5/21 is not even an option, something I stated to you on JUly 8th as well.) July 13th THIRTY FOUR DAYS AFTER me contacting and the hours I spent chasing you all down and you give us a DEADLINE OF TWO DAYS and up your offer to $400 credit ( still requiring us to pay for your mistake at $1000+ out of pocket to rent the SAME home you wrongfully rented to someone else, therefore you all profiting off us more). No on in the world would say that is fair or respectful. It is insulting to give us that type of deadline. I have never asked nor insinuated that you "pay the entire balance" as you suggested you wouldn't do, despite that I have never asked for that. What the reasonable solution is that you all rent us that next week for the same price as the week before. thats what a business who cared about their mistake and the people they are affecting would do.

I could detail even more to this and have plenty of evidence as I am sure Jason will try to refute or act as if they tried to make things right. There is no excuse for the mistake not being corrected and wasting 34 days of a customers time before even...

DO NOT rent from Beach Realty for your vacation in the Outer Banks. We stayed at Nauti Doonz (C7087) in Corolla from July 19 to 26, 2020. After spending more than $6,500 for the week, we expected to have a clean house with the quality amenities promised in the listing. What we got was no where up to par for the price.

The laundry list of problems with this place is way too long to write out, but here are just a few of the highlights:

The A/C went out during our visit. Beach Realty was alerted around 3 pm on the day it happened. We were told they were sending someone out immediately. No one showed up or spoke to us again that day at all. They were informed that there was a baby and an elderly dog staying in the house, but apparently that didn’t matter to them. The A/C was not fixed until about 5 pm on the following day, and the house did not cool off again until way past sunset. The technician who fixed the A/C also noted that the filters were unbelievably dirty, and took them completely out, leaving the A/C with no filters when he left. The septic was backed up, due to toilets that constantly run. We were advised not to use the bathroom on the first level due to this problem. So we didn’t have access to the closest bathroom to the pool. The pool company who came to put chemicals in advised us that this was due to a crack in the pool. The pool area is lacking in safety equipment. No life preserver was anywhere visible on the pool deck. The “No Diving” stickers on the pool have peeled off, leaving only a couple of letters. The no diving sign was found broken on the ground behind a bin on the pool deck. The deck was downright hazardous, with rusted nail heads sticking up every few feet. The wood is in terrible condition and splinters quite easily. We couldn’t allow children on the decks for this reason. One of the eyes on the kitchen stove is non functioning, and the other large burner won’t sit level, making cooking difficult. The lighter button on the grill didn’t work, and we were told to just use a regular lighter or matches to get it going. The screen doors on the bedrooms were either ripped or inoperable, making it impossible to open the door for a breeze when our A/C was out. Out of an abundance of caution, we took it upon ourselves to sanitize commonly used surfaces before we allowed our families to enter the house. We quickly found that the handrails for the stairway were disgustingly dirty. Each sanitizing wipe came back brown and gross on the first, second, and third wipe used. It had obviously not been cleaned properly in a LONG time. During a global pandemic, these seems extremely reckless. We also have doubts about the cleanliness of the linens. One member of our party found someone’s pajama shorts under her pillow. These shorts did not belong to ANYONE in our group, leaving us to believe the bed had not been changed before we arrived. The front door of the house only has a handle lock. No deadbolt or other security type lock was available for that door. It would only take someone a matter of seconds to use a credit card to unlock this door, making security EXTREMELY lacking in this property.

These items were brought to the attention of Beach Realty throughout our trip. They seemed of little concern to them. It was only upon visiting their office in person that we were able to get any type of offer for restitution. Their lack of care and communication about our problems were extremely disheartening, and made us feel like we had to wait around for their employees to show up.

They have refunded $250 to us for our trouble, which is less than 4% of what we paid to stay at this house. For a home that rents for $700 a night BEFORE taxes and fees, this seems like a laughable offering compared to the awful condition of the house and our inconvenience with the A/C.

The owners don’t care enough to maintain a minimum standard of care for this property and the rental company doesn’t care about issues that arise...

First let me say that the home "Ohana" is perfect. We rent every year and This review does not reflect the home but Beach Realty itself. After redoing the contract 4 times because they could not spell my name correctly we made sure the box was initialed for the pool heater to be in use. On the final payment email, I questioned that the $400 was not included in the final payment and the email back said it was. Two days prior to check-in, I received a phone call asking if I wanted the pool heater! Yes, of course, look at the contract and the emails! they then wanted to charge me the new fee of $500!. After several discussions and asking for a manager, they agreed the contract read $400 and charged me $451 stating tax is added! (Tax is Not the case at other agencies). We arrived Saturday evening to a kitchen sink overflowing, that had a bowl underneath, so they knew it was an issue and we waited 2 days for repair. After watching neighbors swimming, and just assuming it was cold out and they were brave, and one day being a rainy day, I looked at the pool heater on Tuesday morning to find out it was not turned on. that's why everyone was swimming for 4 days and we were not! Coincidentally the pool man showed up to confirm that his paperwork said not to turn it on. I called the agency who then said, well you wouldn't have used it yesterday (Monday) because it was raining! What about Saturday, Sunday, Monday night and Tuesday am and the fact I paid for it! By 7:00pm Tuesday the pool was warming up, yet Wednesday morning it was not working. When I called the pool man told the Agency, "well it was working yesterday" very matter of fact and I was told that they were busy and would be out some time that day. Later on Wednesday the agency called to then say the pool heater worked off of propane and it was out of propane. There would not be a delivery until the following Wednesday, so no pool heater, they would refund my $451.00. . Wednesday evening when it came time for everyone to shower we had no hot water. The emergency number took over an hour for a serviceman to call back to say it must be the element, call in tomorrow. I started calling the agency at 8:30 and kept getting stuck in a loop on the phone. At 9:00 a person answered and when I asked "Is this the service or the office" the response was from the answering service "Service, that is what I said lady"! With no sense of urgency they sent a serviceman out on Thursday to tell us that the Hot water heater worked off of propane and we were out! The agency dismissed the error saying they thought it was an electric hot water heater and would update their records. Now I must say, Christine took the brunt of my calls and was very apologetic, the Manager and GM/Owner so I am told, were all on vacation. Easter week and no manager on duty. I did ask that the GM-Jason contact me upon return and was told that he will be very busy and may not get back to me for a few days. I did call today (end of day Tuesday of the following week, and once was put through to VM) I will mention that after the mishap with the incorrect charge for the pool, they tried to make nice with a gift card to a restaurant, of which I told them with the family we would not go to a restaurant. The welcome kit was two plastic cups dated from a 2021 promotion with two dishwasher tablets! The bedding (fitted sheet and pillow cases) were inside out, and only 4 rolls of toilet paper for 9 bathrooms! It is 5 business days and I am still awaiting my $451.00 refund. It is sad that the house checked all the boxes with one exception, but the Rental agency fell short in so many ways. I recommend using another...