(4/25/22 @ 2:35pm) Fellow partner here! Traveled all the way from San Diego, California and decided to show some love to small town Corporate sbux’s in the area during my visit. Unfortunately, when pulling through Drive Thru the young lady with long braided blonde hair named Claudia (if I read her name right) on DTO/DTR was very unwelcoming and very distracted throughout the entire order as well as at the window. She didn’t ring up 2/3 drinks right and the baristas on bar behind her also didn’t do a good job when crafting the drinks. The black tea with custom modifications wasn’t followed through correctly/punched into the POS and when I asked to have it remade they thickly coated the top of the drink with Cinnamon powder when it should’ve been shaken in… And my grande SCCFCB with extra SCF in a venti cup was again not punched in correctly/made right because the levels of the drink didn’t even meet a grande nor was there extra cold foam… Didn’t even bother having it remade after seeing the remake of the black tea. I informed Claudia that I had partner numbers after she had read the initial total but she completely ignored me and turned to her coworkers and started messing around asking “so i’m Linda?” and laughing. She turned back and repeated the initial total again, I repeated that I had partner numbers and I received a dirty look. The customer experience and the craft of the drinks...
Read moreCame in 7/21 at 3pm to order 2 cake pops. I looked at the items on display and noticed 3 flies all around the pastry items. I asked for the cake pops and received them from another area, which I was fine with. I spoke to the manager (I didn't get her name) to inform her about the flies, just in case she was unaware. She seemed bothered/annoyed with me telling her. Her body language, tone and words led me to believe she didn't want to be told about it. She said that the items are not sold and that they are for display only. I told her I understood and just thought she may have not been aware. She continued to tell me that she gets told multiple times a day about the flies and assured me the items are just for display. I suggested that she put a sign up to notify customers about it being a display case only. She said that she may do it but not at the moment because she had other issues to deal with. If being told about the flies on a daily basis is a nuisance, why not put a sticker or sign? Why be upset with me for trying to look out for the well being of the customers? I don't live in CC and am glad that this is not a place that I have...
Read moreHands down my fav location. Everyone is always so friendly and fast! But today they really went above and beyond any expectations I had. I’m pregnant and unfortunately have diabetes. I don’t ever get to enjoy the thing I did before pregnancy. Today the staff went above and beyond to make my fav Carmel Macchiato completely sugar free. They custom made me sugar free cold foam. They didn’t have to-they could have just said “sorry we don’t have that option” as they certainly don’t, and I would have understood. Thank you so much for the kindness, and amazing customer service. It meant the world to me to enjoy something I haven’t been able to...
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