Subway — Restaurant in Corpus Christi

So we ordered Subway sandwiches on the Subway App Saturday, March 2 at 5:27 PM

This subway was closed. Our order never came, and the restaurant still charged us.

After phone calls to the store to argue about who owes us a refund, they stated it was DoorDash we saw on our bill It was Subway. We asked to speak to the manager and we were told that he tends the store during the opening shift. The person we were speaking with, tried to refund us and advised us to wait 48 hours and then call back during the morning shift to speak with the manager if our refund doesn’t go through.

Of course the refund did not come through. We called the store on Friday, March 8 and requested to speak to the manager. The person that answered the phone said the manager would call us back.

We got a callback from Tom who is not the manager. Tom informed us that there is no manager at that store (what a surprise)

after wait , We went through through the hassle of contacting our credit card company to get our refund. The store did not cooperate and insisted it was somebody else’s responsibility to get us back our money.

I don’t suggested that Tom should compensate us for the hassle with a sandwich and then thought against it (you know the old saying about food from a disgruntled kitchen)

Tom got angry, and said that was personal started yelling at me on the phone and over talking me

I Suggested we end the conversation.

Lesson learned, don’t buy Subway sandwiches on the app and don’t go to this subway store as they are clearly lacking management.

We...

Always go here. The associates provide excellent customer service.....updated post....had the worst customer service experience at this location. You could tell this gentleman HATED his job which reflected on his customer service skills....or lack their of. Employee named Noe wouldn't even show enough respect to respond to me when I tried telling him that I wished they would answer their phones. Also disgustingly enough, he spit on the sidewalk as he walked my order out....DO BETTER SUBWAY.....atleast hire people who act like they want to work there. If I could have updated it to 0 stars I would have. I will think twice before giving patronage to this location and the...

I visit this location very regularly. Several times a month. It's an older building but that's alright. Most employees are generous and hospitable, to me at least. It can take some time, 10-20 minutes, depending on how many people order food and how many sandwiches each person orders. This isn't a stop for anyone who is on a tight time frame or looking for fast food style service. It is however a relaxed atmosphere where you can enjoy your order. It does have a drive thru, but don't expect faster service as everything is put together fresh by the same person...