Church's Texas Chicken — Restaurant in Corsicana

Had the worst service I thought I was on a hidden camera. I was traveling from San Antonio headed back to Tyler. I purposely put Church's in my GPS because I had a large group of kids. We arrived at 9:30pm in the drive through. Made the order and pulled to window. Was told by the employee once I was at the window and had waited 5 minutes I would need to wait 15 more minutes as they did not have enough chicken ready for me but they had enough ready for the car behind me. I said ok I will be glad to take what you have. I had ordered the speacial for $11.99 of 15 pieces. He said the car behind me had 12 pieces. So he said he could add white to complete my order. I said ok which that means if you have 12 pieces you only need 3 white. The girl behind him said we will need to give her 10 white. ok, not adding up. I guess they went ahead and bagged person behind me. I did not say anything I just said ok is it fresh, how long has it been sitting? He says technically mam yes because chicken can sit for 45 minutes before we throw it out. ok never answered my question. Then he goes on to say mam do you want it or not because we are closing in 10 minutes and I am doing you a favor because white meat cost alot more. Me really wanting to say something back because his attitude was not call for but remembering I have the kids, gritted my teeth and said yes because the kids are hunry and Tyler is a long way. He then said well you can actually just wait until you get to Tyler and eat at that Church's I am sure they stay open later than us. At this point I am livid. I said I would just like my chicken please. I receive the chicken and was just happy to get away from this young man who obviously has no future in customer service. We get up the road and I open the box to distribute to the kids, and there are like 5 chicken strips in which were counted a pieces toward my 15. The crsut was so hard and dry there was no chicken inside that could be eaten. I was not given a receipt and never got an attitude so there was no reason for the way I was talk to. I did call headquarters and the store manager I assume is who called me the next week and offered to replace my chicken but Wow I live 1.5 hours away. The future of our kids is so sad. Oh and to add there was a line of people in the store so more chicken would have had to be made regardless...

My son took me to churches for mother's Day dinner. Was told I had to wait 10 minutes for chicken strips. We got there as soon as they opened. I was watching the lady pull the chicken from the grease but she didn't fill my order so I waited a few more minutes and asked why was I still waiting for the chicken strips when she had just pulled them up. She said I'm sorry I didn't see them. But she was the one that pulled them out . I ordered an apple pie and when I get into it it was cold and doughy and had no filling. You could tell it was not fresh at all . I asked for a fresh one and had to wait 10 minutes or longer when she put the frosting on it she put it in the sleeve which melted all the frosting off. I worked for Church's Chicken for 3 years when I was in high school and they don't let the chicken marinate like they're supposed to the chicken strips were tough like they had been warmed over bad experience won't be going back. I hate to say it but the staff working there weren't friendly at all. My son got the three-piece dark and one piece of it was definitely darker than the other two pieces which told us that it had been warmed over and was not fresh. Sorry but you lost my business I will not be going back. By the way there was a sign on Windows saying no white meat but when I asked it was plenty of breasts and wings and I asked why was the sign still there and the girl just shook her head like she...

I have been asked the past 2 times while in the drive thru at the window with their employees to “pull around to the front” and directed to park in the handicap illegally because there is no other parking availability. When confronted about it they look puzzled and try telling me why it’s ok to park there and they will bring me the food. I have to repeatedly tell them that “I will not park illegally in a handicap parking space”. This is 100% unacceptable and I’m amazed that this company and managers allow their employees tell their customers to do something illegally because if someone was to get a ticket, regardless if on their property or not, Church’s wouldn’t take that responsibility much less is it right to any degree. 1st time it happened I let it slide, 2nd time broke the camels back. They’ve lost my...