Subway — Restaurant in Cortez

My typical practice is to reserve negative feedback for truly egregious situations, and regrettably, my cumulative experiences with this specific location over the past three years necessitate this review. What makes these issues particularly frustrating is the persistent pattern of operational shortcomings and disappointing customer service that seems to worsen with each visit. My initial significant issue occurred during an online order placed after finishing work at the Piñon project. With five children in tow, I chose online ordering specifically for the convenience of a quick pickup, aiming for a seamless transition to family time at home. Upon parking directly across from the entrance, I had a clear vantage point into the establishment. Despite the online app indicating my order should have been ready, I observed employees exhibiting a striking lack of focus and seeming to 'goof off' rather than preparing orders. Disturbingly, two walk-in customers placed and received their orders while mine remained unstarted. The online app's estimated wait time had long expired, and it ultimately took over 55 minutes for my order to be completed. When I finally contacted them, their excuse of being "really busy" was demonstrably false; I had witnessed their inactivity for the entire duration. Compounding this disrespect, no apology was offered for the significant delay or the apparent disregard for my online order. Although my sandwiches were eventually prepared, I was forced to enter the store and supervise their preparation, feeling profoundly frustrated by the entire, unnecessarily protracted process. This recurring pattern of issues continued to manifest. Most recently, just two weeks ago, I reluctantly found myself at this location again. My friend drove us there, unaware of my prior disappointments (I had intended to visit a different branch, such as the one at Loves or Walmart). Despite my ingrained reservations and the knowledge that this was yet another chance, the visit further solidified my concerns. The experience was characterized by severe limitations: they were significantly understocked on numerous key ingredients, including jalapenos, and what little avocado was available was barely a serving, yet we were still inexplicably charged a premium for it. The staff's demeanor appeared consistently disengaged and lackadaisical, betraying any sense of urgency or care. The culmination of this frustrating experience was their inability to take my $50 bill, despite my meal exceeding that amount. Upon inquiry about a marker to verify the bill, they stated their 'bosses took them,' referencing past scams at this or another branch. Naturally, with my recent leg surgery, I was unable to hobble across the street to get change from another establishment like Taco Bell, forcing my friend to drive elsewhere just to break the $50 bill – an utterly unnecessary inconvenience when all I desired was a simple, enjoyable meal with my friend. In sum, this location consistently delivers a subpar and often exasperating experience. The noticeable decline in service standards, product availability, and staff professionalism is stark. My repeated, frustrating encounters have led me to conclude that this establishment has unfortunately gone downhill significantly, and I regrettably can no longer...

Zero stars should be an option. The worst employees of any Subway location. Three guys working, and only one making sandwiches and running the register. We ordered 2- 6" subs, and he starts to make them, then leaves them on the counter while he helps a customer that came in behind us with several sandwiches. The register started to alarm, possibly an online order, he looks around for the other two workers to help, both don't look up, one adding chips, the other staring at a clipboard in the back doorway. The sandwich maker stops what he's doing, and is now attending the register. At this point it's been probably minutes, our toasted sandwich is stone cold, so my husband asks him if he can reheat it. He does, takes it out of the oven, and then proceeds to work on the customer behind us once again, leaving ours unfinished. We walked out and ate elsewhere. If you want competence, go elsewhere. I'm certain this is a common experience for customers at...

It’s a good thing there is two other Subways in town. Use to go to this one all the time and definitely will NOT go back. There was three people working in which took us 20 plus minutes to get our two sandwiches. There was one mobile order in front of us. After our sandwich’s were toasted they set them to the side and ALL went to the back (understandable to grab what they need) BUT were back there for awhile and could see Kristen showing the others a pan and her talking about her “amazing pan washing.” The lady who took our order was trying to hurry, but was obviously annoyed since the other two kept leaving her. As we were leaving we could hear them give each other attitude and begin to bicker. By the time we were done our sandwich’s were cold and soggy since they had sat for about 10-15 minutes.

I don’t know if they have new management or what, but need to teach the employees more about...