Verde Lea Market Deli & Grill — Restaurant in Cottonwood

my spouse & i/we buy groceries & deli-food here at VerdeLea nearly everyday ,literally all of the time. We spend over $200 a month (if not, at times more) as we live in the neighborhood...however, except for Javier (who is always nice, upbeat and sincerely caring and smiling)& maybe one other employee; every other employee, no matter how many times we greet them with sincerity and smiles, tend too be:apathetic, with a passive-aggressive air of dismaljudgmental-rudeness; unsmiling, unenthusiasticinteractiveness....so, in other words..../poor customerservice; poor attitudes in regards too interacting with the diversity of their customers, patrons & neighborhood-residents. Perhaps they are dealing with other customers, who are completely ungrateful as well as judgmental and rude and/or, perhaps the employees of VerdeLea are just overworked As well as underpaid.....elsewise, I'm not sure, what else the problem could possibly be, but there is obviously a glaringly pervasive issue here.....that i as well as my spouse personally believe needs too be addressed. If the issue is the employees being overworked and/or underpaid, please up the wages. As we have noticed the major price increases recently under new ownership on all of their products; so paying the employees more, seems as though it shouldn't really be an issue ( Especially as we, living nearby in the local neighborhood, can easily see how frequently, that Verde~Lea receives business from it's local area residents (as well as tourists(who are becoming more and more frequent as spring & summer are setting in, this being a very popular vacation destination in addition too the city of Sedona, the World-Over) Otherwise, your employees are just unhappy, being passive-aggressively rude, are untrained in acceptable and appropriate behavior as well as ettiquette concerning how too engage as well as too interact with the public. In that case, perhaps their employer should invest in providing the appropriate inter-personal as well as public relations & customer-care specialist training....so that not only, will VerdeLea be able too not-only provide goods, groceries & services, but also, customers, can be able too feel good, about supporting their local business, who makes them feel welcome, as well as appreciated because of understanding the importance of creating a positive assertive as well as welcoming atmosphere,....because at this point, being there, and eating there, or just standing in line, for literally, 10 seconds....i've noticed, tends too cause one too feel, as though, they are standing around, in their middle-school cafeteria, holding their freshly filled food tray ,being stared at, by the bullys or judgmentalsnobby preppy popular kids...and trying too look for a decent place too sit, and enjoy a meal, without feeling the burning gaze of someone staring at the back of your head in the most unkind as well as unwelcoming way....because somewhere down the line.......someone didn't graduate from the middle school socialzing skills class.....(and, honesly, this goes for some of the customers as well......in the meantime.....we've had much better and kinder and friendlier and more helpful as well as even more fun interactions at the local corporate franchise, called Circle (K).....and, though we would much rather, support a local mom & pop's business, such as Verde Lea, we're not going too put up with the obvious undercurrents of judgmental attitudes and airs of passive-aggressive hostility.........thankyou for your time & consideration, and please we hope that you have a wonderful day and also, thankyou for the services, that you have so far provided(and we understand how difficult that it can be as we both serve the greater public as well) and we hope that everyone becomes happier, and feels more welcome as well as appreciated and unconditionally loving, as members of the Cottonwood Community and neighborhood, all around. God Bless you...

The first time I went here I ordered a sandwich and a drink, which was not as good as it looked like on the menu; but I ate it any way, and paid for it with my debit card. I asked for some cash back but was told they do not give cash back on a debit card. So I went to the Circle K and bought a few items and got the cash I needed.

This store is very close to my new home; so the higher prices are a fair compensation for the time I'd save walking somewhere else. During my first week in Cottonwood I went there often, until that last time. I had to use the ATM to get $20.00 so I could get some quarters to do my laundry. I picked up a canister of sugar for around $2.50 and asked the clerk for quarters in change. He told me he could only give me a dollars worth, but that was not enough. I needed at least $2.50 to wash and dry all of my clothes.

I could see his cash register was full of quarters, but the young man insisted he needed them for his regular customers. So I told him to keep the sugar and give me back my twenty dollars. He was about to give me seventeen one dollar bills and some loose change for what I intended to buy. I said, "Dude, you just lost a customer forever". He just shrugged his shoulders like who cares...

Well I care, and if his boss sees this one star review, maybe he'll care too. Only time will tell...

Well they are trying and doing better, I raised them to Two...

After 6 years I have to update my review from 5 stars to 2. They have changed owners. Was good till they changed kitchen managers. We have been getting the Carne Asada Torta here since I moved here, at least once a month. They changed the recipe, the cut of meat, and apparently don't bother with seasoning the cut anymore. Complete lack of flavor. Ordered October 28 over lunch. The younger lady that took our order only wrote down half of it. When she ran the order to our table she was confused because she forgot what we ordered. The people after us had their order wrong too.

The Verde Lea looks cleaner than when Murray owned it, but the costs have almost doubled in 6 years. Torta used to be $7, now it's $12.50 (and flavorless)

They have dethroned themselves from the title of "Best Torta in Arizona". I wouldn't even put this new sandwich in the running. They say it's ribeye meat now. I call B.S. because then it would have at least been tender. This tells me their Philly, which uses the same meat, is now chewy and won't be good.

They cut the menu in half, no longer serve breakfast, and have no more grab and go sandwiches. It's gone downhill. I would venture a guess that at this trajectory they won't make it. Sad, because it used to be a fantastic little dive, very much Guy Fieri visit-worthy. Now, not so much.

Fix it or go broke,...