Dunkin' — Restaurant in Coventry

Person who took my order was very snotty and didn’t take “customer appreciation” into consideration. Was missing 2 hash browns in an order when they come with six, and the sandwich had the bare minimum of effort put into it, a place that holds grudges and can’t handle someone ordering products from their store. Im always polite and the manager who takes orders is always snotty back, constantly asking if I’m done with my order and when I say “just one moment I'm checking out the menu” she always sighs and grumbles. Its your job, if you don’t wanna be there don’t be there. I’ve worked at a dunkin before and I know big orders are annoying and drive through times are a big thing to keep in check for them, but when I am purchasing drinks and food from your establishment and being very polite the whole time I don't believe that should matter. The staff are great and very friendly, but when the manager is taking orders it’s a very frustrating experience just to get a coffee and a sandwich, it’s actually pretty funny how childish they are, I never make complaints and I hate being a “Karen” and complaining, but it’s...

Personally worked here!! Management is absolutely horrible, I suffer from manic depression and have scars on my throat and one of the managers told me she would slice my throat if I “didn’t put a muzzle on it”. They also had me repeatedly pick up cooked food from the ground that was dropped and still hand it out of the window or at the eat in counter. Baker also does not wear gloves when making donuts and would often have her whole butt hanging out. Management did nothing to stop it and when she “quit” they were hoping to bring her back. Worst Dunkin’ I have...

Some employees at the location in Coventry Shopper’s Park should not be allowed to interact with customers. I forgot my debit card and downloaded the app, only to see that I need a gift card to “load $”. I asked if there was another way to pay with my card through the app or pay Apple Pay, and the women just barked the price at me without listening to anything I said. Even after repeating myself, she just continued barking the total. A simple “we don’t take Apple Pay” would have sufficed, but she was too ignorant to respond to...