Dunkin' — Restaurant in Creve Coeur

I was able to go in this brand new location today and check it out. It was very nice, clean and organized and all of the employees were very helpful. Janice, the manager was very comfortable speaking and happy to help me in explaining the different types of flavorings that they had for coffees that were sugar free. All of the donuts looked delicious and fresh! Andrew was telling me that they had just opened this past Tuesday and I believe he is going to be the manager at a new location, I can't remember if she said Normal or Moline but he was very professional and I'm sure that he'll do a great job! They do have a drive-thru however the Box wasn't installed yet but there is a note that says to pull around to the window and you can still order at the window. Janice was patient while I signed into my Dunkin Donuts app, which is super convenient by the way, and we just kind of chitchat while that was loading. Always super nice to speak to people when they love their jobs and they were very helpful and even posed for a picture before I left the building. Great location...

2:40 pm on Thursday November 10th. Walked in and stood at the counter for at least 5 min and no one greeted me. Yelled “HELLO?!” a few times. No answer. Went to the end of the counter and looked into the back and yelled “HELLOOOOOO”. No response. I was turning around to walk out and two younger female employees came out after hearing what sounded like a door shut. I’m guessing they were both out back doing whatever and left the store completely unmanned. That’s not acceptable. No apology or anything. Just asked if I wanted to order. I did and left. I guess they thought that’s ok. I know it’s not easy to find people that want to work but maybe there should be more supervision in the store when you have what appears to be two minors running the place and doing whatever they want. Bad for the brand. Hopefully the owner or manager sees this and does something....

So we just tried this Dunkin' Donuts (Creve Coeur) for the first time & very disappointed. Our coffees are decent, but the donuts taste like they are 2 days old. I called there to tell them this & the response I got was... "Oh no, we received them fresh just this morning." RECEIVED?!!!!!! I thought they MADE them fresh every day! This changes my whole view on DD. I feel very deceived by this company right now. The lady also offered to make it right by either exchanging our donuts of giving a refund if we have the receipt, but I'm not interested in anything from this company anymore. If they'll lie to us about making donuts fresh right there, then it's hard telling what else they're not being...