Firehouse Subs Crossville — Restaurant in Crossville

Six of us got here at 8pm - 1 hour before closing and they told us we couldn’t eat in the lobby, had to take the food to go. We ordered and waited and the sandwich maker kept looking over the counter staring at us and shaking his head, rolling his eyes and complaining that we came in one hour before closing. My husband asked if there was a problem when he would not stop staring and shaking his head and he said no. Then we got our bag of subs and were making sure we had everything and he raised his voice to us and said “is there a problem?” My husband said “yes I don’t understand what your problem is, we didn’t do anything wrong just ordered food.” And he said “you came in one hour before closing.” Then the female employee told us we had to calm down and sit down or get out (but we couldn’t sit down to eat because the lobby was closed..) She gave us the middle finger. There were four people working so didn’t seem to be short staffed. We wanted to try out the new Firehouse while family was together in town for a funeral and it was a big disappointment to see employees that don’t want to work and were so...

I was there around 8 PM and it was my first time eating there, I was too nervous to decide what to get, I went with a salad to eat something lighter at that time. This sweet girl helped me out on decided between the 2 salads to choose from. Sadly they were out of bacon, and as she nervously looked at me to break the news, I had no concern whatsoever, but she immediately tried to make it right for me by offering chips, brownie/cookie, or some soup. I stood there and just asked for extra cheese instead so it wasn’t a hassle for both ends. I really wish I got her name because she made the whole thing easy for someone like me to be nervous on what to get and did it with a smile too! I got home to unbag my food and WOAH that salad is making 2 meals for me, everything was fresh, and I definitely will be back. Nobody should complain about pricing of their meals there because you get exactly what you pay for and high quality tasting food is always a win for people that also have sensitive stomachs and are scared to try new places or different things. Can’t wait...

So here it is Saturday 2:00 p.m. and we decided we wanted to latr lunch. we walk into Firehouse subs where there are four employees working on the line and one in the back and immediately we are informed that it will be a 30-minute wait for them to make us a hoagie and I said is there something wrong and the reply was were short staffed if you have five people making hoagies and it's going to take you 30 minutes to make a hoagie for someone that's standing in front of you there's certainly a problem there was only one person in the restaurant waiting. Sure I'm grateful that they made us aware that they were busy but to turn business away I find very wrong so we went elsewhere as I will continue to. I like their subs but certainly not worth a 30 minute wait. Maybe Corporate should take a look at this store and get them proper help...