Staples — Local services in Crossville

I live here and have used this location for over 22 years. It has never had exemplary service but it is the only option in Crossville. The people that they hire are oblivious to the customers. You’ll see it in all of them as they ignore you while they chitchat with each other. Staples is a return location for Amazon. I get deliveries from Amazon almost daily so returning is something at which I’m very experienced. Our Staples decided to move the Amazon return desk from the printing center to the tech desk across the store. When the clerk finally acknowledged that I was there she said I would have to go to the tech desk to process the return. I went to the tech desk across the store and nobody was there. I could hear people in the back talking. I waited a few minutes and the tech came out to ask what I needed. I said an Amazon return. Another customer walked up to the other end. He waited less than a minute and a female employee walked up to assist him. The tech pointed out on the floor and said that I needed to follow the orange circles. Which led to the other end of his counter. I told him I was waiting long before the other customer arrived. He didn’t care. A third customer arrived and let me down at the counter and when I started complaining about their process she couldn’t handle the criticism and called the manager. I asked the manager why his employee at the printing center didn’t mention the circles on the floor and that I didn’t like the fact that his girl running the counter ignored my presence. He just did his manager thing and processed my return. I know it’s hard to find good workers today but three incompetent employees and a manager cannot effectively run a store. Thus until management and staff change at this location don’t expect quality services. They act like they resent doing Amazon returns. My next complaint...

The Crossville TN store is terrible. I suggest make the drive anywhere else. Walmart is right across the street. My last visit, the employees and manager were all depressed, bad mood, miserable all negative vibes. Their bad attitudes made the store depressing. The people that were in there did not stay long, and there were not that many. We had to all check out at the print counter. The manager at the normal register told us that with a pointed finger. The man in front of me checking out was treated terribly. The manager said the gift card promotional item would not be available until September. This is July. Someone did not notify that customer in advance. Natrually it was all his fault by the attitude he received from the Manager with the pointing finger. This did not bode well for my print order. It processed fine but the attitudes of staff made the process a grind. I PREPAID the print order. There was an error when I proofed the item on pickup. When I mentioned it, the employee put on a mean (meaner) face and did not say anything at all. Not a word, nothing at all. The body language with that face said TOO BAD. Finally, the ONLY thing she said I had to sign a receipt that I accept the order and it was fine. I notated the error instead and initialed that. She probably threw it away when I left. There are too many print shops and DIY, go elsewhere but the Crossville, TN location. No one needs to be treated terribly while spending their hard...

Went to the store yesterday purchased an organizer spent over $20 on it it’s on my receipt called the store to let them know that I did not have it in my possession, the person told me that they couldn’t help me because there wasn’t a note left on the organizer that I purchased. I also filled out a survey that was supposed to go to corporate but apparently instead goes directly to the store, somebody called me and said well you know you’re just out of luck because we don’t have it here and there wasn’t a note left so basically I’m out the 20 some dollars I spent on it. Let me also add that I spent almost 400$ at this store. Do not go here don’t waste your time or money. I am in contact with corporate already so let’s hope they do better then the...