Rosati's Pizza — Restaurant in Crystal Lake

Horrible service. My parents have been ordering pizza from rosatis in crystal lake since they moved here 2 years ago. There have been multiple occasions, three of which I have been here for, where they have messed up our order and delivered a pizza with the wrong toppings. When I placed the order I specifically mentioned 2 times to make sure all the ingredients were on the pizza before it goes out and I mentioned that there have been multiple times where we have gotten the pizza missing an ingredient. When the pizza came missing ingredients I called to complain. I was told that when I called to place my order I ordered what I got. Why would I order something I didn't want?? The girl on the phone was reluctant to admit any mistake on their end or correct their mistake. Finally said they would send another pizza with the correct toppings. When I called back to speak to a manager I was put on hold with out being able to say a word. I called back and was able to get her attention before she put me on hold. I asked for a manager and she said she would get one. After a couple minutes of no one coming back to me I called back and was put on hold before I could say a word. I called back and asked who I was speaking with. Bree was her name. Same girl who took my order and put me on hold multiple times. I asked for a manager and she said she would get me one. I was on hold a minute and then I called back. Bree answered again and when I asked who the manager was she said she was the manager. So when I asked for a manager she put me on hold to go get a manager and failed to mention she was a manager. Turns out she was the only manager working and she couldn't give me the name of her manager or the owner. Needless to say I am still waiting on my correct pizza to come and I was treated with great disrespect by this manager. I gave my number and asked for the owner to call me when he's in. We'll see what happens. I wouldn't recommend this place. No one deserves to be treated with such disrespect when you are paying for their services. Myself and my family will never order from this rosatis again. I will be stopping in tomorrow to talk with the manager in person since I was not able to be helped...

Food Is A 2 Star, Because While I Refuse To Go Anywhere Else Over My Choice Of Food, I Don't Always Believe Pizza Places Have The Best Pizza, & I Still Say Older Food From The Overall 80's Was Actually Better Quality, & Way More Enjoyable To Eat...

The Service, I Gave A 2 Star Only Cause They Keep Getting My Food Wrong, Or Forgetful...

Atmosphere, However, The Staff Is Super Nice, Their Very Kind, & It's The Best Atmosphere I've Seen From Most Food Places In Recent Years...

I've Actually Made Claims I Would Never Come Back To Some Places, But What Keeps Me Coming Back, Is The Atmosphere At Pizza Places...

I Already Don't Trust Quality Of Food, No Matter Where I Buy It Anymore...

The Fact Their Super Kind, Even Under Pressure, Makes It Worth Coming Back, Because Even Under Heated Issues...

It's Never Been Like An Experience With Walmart, Grocery Shopping, Or McDonalds, Where They Try To Buy Your Loyalty, & Have Terrible Attitudes, & You Constantly Puke The Food, Wanting To Leave, & Never Come Back...

With Pizza Places, It's Different, & You Have To See It For Yourself To Get What I Mean...

If I Ask For Food Cooked A Certain Way, & I Double Check It, There's No Attitude, & Sometimes They Get It Right...

I Would Never Expect That From A Place Like McDonalds, Toco Bell, Or The Grocery Store, It Also Depends On Where You Live, & Who Is Running The Food Place Your Buying From, Too...

But This Is My Overall Experience...

Good Luck,

Now To Hit Feb 1st 2025 Forwards...

Was Anyone In Agreement With Me, Though?? & This Has Nothing To Do With Pricing, Either...

I Won't...

I am regular Rosati’s pizza customer for Huntley and Algonquin locations . It was my first ( and last order ) from Rosati’s pizza crystal lake location . I never had such a bad experience ordering pizza . I was verbally abused by STORE MANAGER!!!!! While writing this review I am still shocked how a such this type of people can become a store manager!!!! I placed order online for two pizzas and 12 spicy wings and 12 mild wings delivery from crystal lake location ( at that time it’s the only location was open on Christmas ) After I got email confirmation for my online order , crystal lake maneger called me and said they are out of mild wings . So I said we will take 24 spicy wings instead then I confirmed my order . Approximately one hour I got my online order delivery I realized that I had 17 wings insted of 24 . ( besides burned pizza and wings ) . I decided to call back and complain about missing wings but the store manager didn’t want to resolve this problem and hang up on me right away and verbally abused me . I understand it’s a Christmas Day but I paid my money and want to get what I paid for . I am very disappointed and stressed and I want this problem to be resolved as quick as...