KFC — Restaurant in Crystal River

Review for KFC in Crystal River, Florida

I recently visited the KFC in Crystal River, and I have to say, it was one of the most frustrating experiences I’ve ever had at a restaurant. I ordered two chicken sandwiches—one regular and one spicy—both with no pickles. When I placed my order at the window, the person taking it (who I was later informed had 30 years of experience in the restaurant business) made a joke, asking if I wanted extra pickles. I clarified I wanted no pickles, and she brushed it off as “just kidding.”

I left, thinking I’d finally get the food I ordered, but when I opened the sandwiches, not only did they have pickles, but one even had extra pickles. Already annoyed, I went back to have the sandwiches remade. Instead of a quick resolution, I was met with resistance. They even asked me to prove my order with my phone, as if I’d made a mistake, not them. When I asked if they could make my sandwiches fresh and without pickles as I ordered, they told me they “couldn’t remake them” because they were closing soon. Seriously? I only asked for what I ordered.

They said the chicken they currently had was 30-40 minutes old, yet the manager claimed it’s “always made fresh.” I work in food service, and I know “fresh” doesn’t mean 40 minutes sitting under a heat lamp. When I insisted on fresh sandwiches, I was told it would take 30 minutes because they had to “bread and fry it.” I mentioned that boneless chicken typically fries in about eight minutes, and her response was beyond frustrating. She finally offered to “re-fry” the old chicken to make it “fresh.” I know that re-frying chicken doesn’t make it fresh; it dries it out, soaks up more oil, and burns the edges. But apparently, this “manager” didn’t care.

As if that wasn’t enough, they even forgot the mac and cheese I ordered. My friend went back inside to ask for it, and they tried to hand over a cold one. When we requested a fresh, warm one, they refused, claiming they’d already thrown out all the mac and cheese—20 minutes before closing! They were completely unwilling to make things right.

This KFC clearly has no respect for customers or quality standards. The manager was rude and dismissive from start to finish. Food prices keep going up, and service keeps going down. If you’re in Crystal River and craving KFC, do yourself a favor: drive to another location. This place is not worth your...

Wish I could give it A NEGATIVE but can't I can't believe how horrible the service was. We ordered the $30 meal. Get to the window and are not told anything except please pull over because we are waiting on the extra crispy chicken, no problem until we realize that we are not the only people waiting for food, 3 other vehicles to be specific. Fifteen minutes go by still no food and no one has been acknowledged. First car that was parked gets out and is furious because now we are going on 30 minutes still no food. I felt bad because the car was waiting on a small single order unlike ours. Forty minutes and finally the first car gets their order. Second car gets their order 6 bags later, large gathering which they should have called ahead to place such a large order but no consideration. 45 minutes later we along with the car before us finally receive our food, we both have items that are missing. Which the young lady was sorry and went in and we waited several more minutes for, we felt for the young girl who had to come out and deliver the food because ALL of us except the car with the larger order (which were laughing about how big the order was) are furious. Not once did anyone (MANAGEMENT) bother to say could we replace with different items or different chicken, anything would have been better than just leaving ALL of us in the dark. They didn't even apologize for the inconvenience, no here is an extra side, NOTHING. The young girl was the only one who was apologetic and it wasn't even her fault. POOR MANAGEMENT.I will take my...

I visit your store at 849 US-19, Crystal River, FL 34429 I pulled out to the drive thru at 6Pm was told someone would be right with me, I sat there still about 6:30Pm no one ever came back up help me so I pulled up to the drive thru window and there was only one car in line. I sat there for about another 20 min. When I got to the window i said someone to the BLACK girl that was on the drive thru window and she tried to say that they were busy, keep in mind there was only one car in line. When i told her I wanted to talk to the manger she slammed the window in my face and told me i can file a report online and would not let me talk to him. so, I pulled off and tried to call the store and they would not answer the phone. so, I pulled back into the drive thru at about 7pm and when I pulled up to the speaker, they were quick to tell me they were closed at 7pm website says they close at 10pm. I asked for the manager, and someone said they were the manager and when i asked for the BLACK girl's name on the window he would not give it to me and said he cannot give me personal information and then when i asked him for his name he cut the speaker off and would not tell me. I work in customer service, and this is very unacceptable. Then when i got home and went to eat the Chicken some of the chicken was still RAW on the the inside. got me very sick. I have contacted the FL health Dept about the...