UPDATE- 6/8/2024- My husband and I have eaten at Carlton's since we were teenagers and we have always loved it. Not anymore... They have hired a very RUDE AND ARGUMENTATIVE person to answer the phones and take to go orders! Three times in a row we have gone to pick up our to go order and every time she is talking to a waitress, shooting the breeze, and neither one of them acknowledged us or even acted like we were there. We have stood there waiting to pay at least 15 minutes or more and had to wait on them to finish their conversation before she bothered to ask if what we needed. The fourth time I went to pick up two large chef salads, and not only did I have to go through her ignoring me, so she could finish her personal conversation, but I got home only to discover that she charged me for extra dressing that I didn't ask for, but she didn't include it! Then, we sat down to eat, and the salads did not have any meat on them, just cheese and croutons! I called to tell her, and she was RUDE AND CONDESCENDING, AND CALLED ME A LIAR! She said she made the salads herself so she knew they had meat on them! Then proceeded to tell me that a large chef salad only comes with one dressing even when they charge for extra! We had just eaten in the restaurant, and ordered the exact same meal a day before so I knew that wasn't true. I asked to speak to a manager and she refused and then said she wasn't there. I asked what the manager's name is and she refused to say. At this point it was taking everything I had not to be rude! She finally tells me after I kept insisting but says she's never there! After arguing with her for over 15 minutes, she agrees to refund my money and to write in the refund book that I am to receive two large chef salads with extra dressing for free the next time we come in. I call today, 6/8/24, to order the salads. She answers the phone and repeatedly tells me that she can't find my name in the book, and asks me four times the date we ordered them. I give her the date off of the original receipt, and she still tells me she can't find it. Magically, she finds it after I ask to speak to the manager, again. I ask for no tomato on both, that's how they were originally ordered, she proceeds to tell me that isn't how they were originally ordered. I tell her that I am reading it directly from the original receipt. She proceeds to be rude, and tells me that she is trying to verify my order so that it is made correctly, after all you are getting it for free!! She is yelling at me at this point, and it was all I could do not to be yelling back or being rude! Four times we have been treated this way, in a row, by this same person! I will be calling Lucy, in case anyone else needs to know, bc we can't be alone in the way she has treated us! We will NOT be back any time soon, at least not until this is resolved! Very sad for a place that we have been loyal to since we were teenagers, and have absolutely loved! It's not worth the stress or the hatefulness!

One of the BEST places to eat Italian food!! Great service, friendly staff, nice decor, they even have an outdoor patio, on the nice,cooler days, it is excellent! The wait for the food is WELL WORTH IT!! Because it all is fresh and the hot foods are served hot, and the cold foods are served cold, nothing has been left sitting, while a separate dish is being prepared.. for those who like to watch TV while eating, they offer two big screen TVs, as well as, light music, (Magic 96.5, I believe) in the background, not overpowering, like most places. The ambiance, is nice, it offers a very cozy, home feel, with large booths, and several tables. For those who like to have spirits with their meals, they offer a wide selection of draft, craft, an artisan beers, as well as, a great wine list. The homemade desserts are some of the best!! I cannot say enough about this wonderful place! Try it for yourself!