Mama's Pizza & Subs — Restaurant in Culpeper

Atmosphere Positives • Everything was organized. • Smelled clean and like an old school pizza shop should. • Outside seating area was clean. Areas for improvement • Floor was dirty in the front area. Needed to be swept and a deep scrub in multiple areas. • Table needed to be bussed. I was there for a while and staff were not in constant motion that they couldn't clean the area.

Staff Positives • Staff are bilingual and fluent in English and Spanish. • Second staff member working the front was courteous and kept an eye out for my order. Areas for improvement • Despite a sign being displayed stating, “If you're reading this, be kind, it's free”, the counter staff taking orders was more interested in his phone and mumbling out a greeting. • Staff do not have on nameplates.

Food - I ordered a pizza. Positives • The cheese was great. Not too oily. Right amount of char. Good bite through. Right amount of pull. • The sauce was decent. Mellow, not overpowering, maybe a tad understated. Areas for improvement • The crust didn't have any structure and the toppings were quick to fall off. It did have a nice char underneath but tasted like it might be better as a bread than a pizza dough. I didn't look in the back but from the undercarriage I'm guessing it was cooked on a wire rack on a rolling oven. It wasn't bad and I think just needs some ingredient tweaking. They have the hydration down pretty good. • The sausage pieces were delicious but super small. If that was the only topping I got, I would have been a bit...

I hate leaving negative reviews so bear with me on this, but I ordered on the mamas websight. The mobile app told me the food was done to head to the store for pick up, upon arriving a young gentleman and 3 other girls look at me confused asking why I am there, after telling them my name they get an attitude and said food is not ready come back at 7:30pm (keep in mind k arrived around 7:15pm). I asked why, and I was belittled by the young gentleman “ because we said the foods not ready”. I go out to my car for about 20 minutes and come back in, and another customer had the same problem. So politely I told the young female cashier that I believed there to be an issue with the online app telling people to come in early, and with a rude response she popped the rudest tone in her voice stating “ok? Why are you telling me this it’s not like I can fix it” and she proceeded to roll her eyes. I was telling you this to help, and provide some feed back as a customer that enjoys eating at that establishment, and myself and my family have consistently ate at mamas since I was a young child. So after tonight, if this is how customers are treated I will not longer be spending my money towards a place that makes its customers feel low for only doing what your establishment...

I called in an order for pickup. Very friendly over the phone. My husband ordered the lasagna dinner and I did the white pizza. He LOVED the lasagna, said it was almost perfect, however I am unable to say the same for my dish. I was very excited to try it but quickly realized it looked subpar. I still decided to give it a try.

The pizza was extremely thin, hardly any sauce in it (see pic), and the cheese looked and tasted old and very bland. I don’t think this pizza was worth the $20 I paid for it. I realize in this economy prices are rising and the local restaurants have to adjust to it and raise their own prices. But for what I paid for this pizza, I honestly expected more. I’m very disappointed. On my end, I give them a one star for food quality and husband gives them 5 stars for his lasagna.

I know my husband will order their food again but I will probably stick with avoiding them. Now I do want to commend them in their customer service. Their workers are very friendly and respectful and the food was prepared in a timely manner so good job on...