Pizza Hut — Restaurant in Cut Bank

I walked into pizza hut around 7:30 pm there was a family sitting at a table I would say around 6-7 people then I seen. Another family two adults and two small kids probably grandparents and grandkids. I stood at the counter waiting to be waited on, the waitress was a young blond girl probably still in school. She looked up at me didn't say one word she continues writing on a note pad. I stood there for over ten minutes. Another gentleman came in after me and the waitress still didn't acknowledge us. Anyways I thought this was very unprofessional of the waitress. She should know customers come first. Anyways this waitress didn't.! One of the cooks finally came up to me and gave me my order, I paid and thanked her. The waitress still never looked up at us nor did she say a word! While I was walking out the family of four started leaving pizza hut. I asked the lady "are you guys leaving?" She replied "yes" I knew she was upset even though it wasn't my place to apologize I apologized to her anyways. I told her "I'm sorry, for whatever the waitress did" her husband said " yeah we sat here over a half hour" he was clearly upset too. All they got was menus when they got a seat and the waitress never offered them drinks NOTHING they had been sitting there that whole time over 30 minutes! I believe the waitress needs to know how to properly wait on customers she clearly doesn't have any customer service skills. I felt bad for that family for having to sit for over half hour not getting waited on ! I have no idea what this waitress was doing back there leaning on the counter writing ON A NOTEPAD! clearly HER CUSTOMERS Weren't THAT IMPORTANT TO HER!! PIZZA HUT NEEDS To Make BETTER CHOICES WHEN HIRING OR AT LEAST MAKE SURE THERE IS Someone ELSE THERE THAT CAN WAIT ON CUSTOMERS.THAT FAMILY Shouldn't OF HAD TO LEAVE! JUST HAD TO POST THIS BECAUSE IT Pissed...

Big reasons for 1 star: Manager was rude and didn't give me half of my order or a refund. When I entered, a pizza was sitting in the open, cooked but unboxed, for a minimum of 8 minutes after I started keeping track. Guarantee that it's cold. One particular employee kept coming to the front to talk to friends, at one point for over 10 minutes. Despite (as later shown) being "incredibly busy."

Ordered a pizza and an order of bread sticks at 7:04, online promised 14 minutes. Showed up at 7:16, paid and waited, I figured it'd be closer to 20. At 7:41, 23 minutes late, they came and brought the pizza. I asked where the bread sticks were, and they said they were out but could make another pizza. I asked why they didn't ask me in the 25 minutes I had been standing in front of the counter. The "manager," Koda, said "I said I was sorry, I don't know what else I'm supposed to do. I don't have time to deal with you." I asked for a refund of the bread sticks that I'm not getting, and he said he's not authorized to do that. He said I could come back in another 20 minutes for another pizza or store credit, and rambled about how busy his store is and how he "has a fire in the kitchen."

If the kitchen was busy, why was an employee sitting on the entry bench for 10 minutes? If it was busy, why weren't pizzas getting cut? Save your time and money, just go to McDonald's. The food is probably...

Called in an order and the gal that answered talked so fast I couldn't get her name, she was very rude when placing my order then she hung up me. I then call back talk to a dan and ask to talk to Cindy he said let me check to see if she is available he then says she's not. I ask for the shift manager then he says it will be a min I sit on hold for 10 minutes and get hung up on. I call back again and get dan, I ask him I need to check to see if my order went through and he tells me yes it did. I say can I pay for it he said one minute then said I couldn't pay for it. For the love of God pizza hut go to a training and figure out customer service. As I was typing this review I get a call back from Adrian and he takes the card info.thank you Adrian. Finally get our pizza and don't even look like it was cooked, take a bit and dang they both where cold. Only thing that was some what warm was the breadsticks. Can't figure out how one night I can order more food and it comes out to 60 some and tonight order less and it comes out to 80 some...hummm done with this place for a while again and we just came back. Pizza hut needs to...