East of Chicago, Cuyahoga Falls — Restaurant in Cuyahoga Falls

Attempted to use the coupon below. They refused to honor the price on the coupon. I requested a 1 topping pizza and the Tower specialty pizza. They wanted to charge an additional $2 because I requested the Tower. I asked if the Tower was a specialty pizza and they answered yes. I then asked why they are charging an additional $2 to the coupon price and they said they always do for the Tower. I said that is not honoring the coupon. Their response was that most people don't select the Tower as the specialty pizza. (logically, that doesn't make sense...based on popular selection you are not honoring the coupon?) Then they tried the oh, the coupon says that the Tower is an exception and there is a $2 up charge. I told them that the coupon does not say that and then this manager basically said I was lying. I told him I would bring the coupon in and show him and he still refused to honor the coupon. There is even another coupon in the add stating the Tower is a specialty pizzza. Are they going to up charge $2 for that coupon too...according to his reponse to me he will! Wow...what a lousy customer service. Maybe there was a mistake in printing the coupon but to not honor it over $2 and lose customers? I guess that's their way of doing business but it won't be my business nor others that I will inform of...

On 11/12/23, I placed an order, and it was easily the worst pizza I have ever had from East of Chicago. The order was supposed to be a beef taco pizza with extra salsa and extra sour cream. The pizza had a regular amount of salsa, but the sour cream was not in the usual place on top of the salsa. When the pizza was picked up, they asked if we wanted the sour cream on the side or on the pizza, which has never been asked any other time I have ordered. It would seem to me that they forgot the sour cream until it was being picked up. They squeezed it on the top of the pizza, which made it very messy. In addition, there were no onion or black olives and barely had any cheese. The few tomatoes that came on the pizza were barely even sliced and were clustered together.

Previous orders from the location have been very stingy on toppings, but this is the worst experience. If I do decide to order from East of Chicago in the future, I will surely not be from this location or the location in Stow, Ohio that is under the same ownership.

I am highly disappointed with my experience today. With what it cost for this order and the face that there are so many other options available, this is...

Walked in and ordered the food because they did not answer the phone not one time. Got the food, pizza was cold like it was made 1 hour ago I live literally 10 minutes away. Called like 10 times, nobody answered the phone. When I called back the next day as soon as they opened I was told there was nothing they could do, no store credit, no refund, no nothing. Then I was told maybe if I called back then they could have done something. When I told them to check their call log my number is definitely there over 10 times in a row was told again nothing they could do. Had to call corporate on them, what kind of service is this? You screw up someone’s order and tell them there’s nothing you can do? The food was so cold I was concerned it may have not been cooked enough and possibly could get food poisoning. BTW was told the real manager is on “Vacation” and I can’t talk to him right now. Disgusting service, will NEVER be back so sick and tired of wasting hard earned money on trash service...