Piada Italian Street Food — Restaurant in Cuyahoga Falls

Food is great as always but the staff have been horrible the last few times weve been in. My gf and i have student ids so we always come for the 8 dollar entree that we get. We found out we love the pene parm pre built piada, but since the price of the entree is 8 bucks regardless we like to customize it. Every time we come in we say “id like a build your own piada made like a pene parm” and that always turns into a whole fiasco for some reason. The workers say “we cant do that cause it still wont be 8 bucks” somehow forgetting the student discount thing. As my gf and i are in here right now, i just watched her place the typical order. The person at line one (the grill area who takes your order) was told she wanted a create your own penne parm and that she had a student discount. The person at toppings took the piada sloppily assembled the penne parm ingredients and started to wrap it up when my gf said “that was supposed to be a create your own i just like it built like a penne parm” the worker then just chucked it into the trash and said to the first person “remake create your own piada.” The worker then explained “we have to do that because create your owns arent 8 dollars. Again forgetting that with a student discount, the entree is irrelevant. We then had to google the ingredients in the penne parm and have the worker build a penne parm without telling her penne parm. She made the same piada she had thrown out just seconds ago except this time my gf was able to add toppings on top of the basic penne parm. I guess its not the biggest deal but most of the workers are horrible at interacting customers simply speaking with us probably could have cleared this situation up, instead food went to waste and the same 8 dollar price was charged at the...

DECLINE ORDERS from here If you are a delivery driver, DONT ACCEPT ORDERS FROM HERE. I was lied to a told itd be 5 minutes, and proceeded to wait for 45 minutes after the specified pick up time(I asked them multiple times how much longer, each girl there said "oh just a few minutes", just to have me wait another 30). Absolutely pathetic staff, 4 highschoolers who will actually sit there and talk for 5 minutes while a line is building up. Sat for 45 minutes watching each of them go to the bathroom, 2 of them went twice, 1 of them went on her phone for at least 15 minutes behind the salad bar. All of this, while approximately 5-8 people entered the ENTIRE 45 MINUTES. While me and another delivery driver waited for an absurd amount of time. After 5000 orders on doordash/uber, safe to say this piadas, and the wendy's in macedonia, and sweet carolina's, might be the worst 3 staff's I have ever laid my eyes on. Actually impressive how terrible these kids are, at their job. Incredibly suprised given my other fantastic Piada...

The Piada in Cuyahoga Falls is my favorite restaurant to go in North East Ohio. Service here is phenomenal, fast, and all the staff are super friendly and easy to talk to. I’d like to say a special thank you to Mallory and a few of the other workers who have been working here for a couple years. I appreciate you remembering my order (and my name!!). Thank you for genuinely asking how I am doing, being kind, and being sweet to me.. that isn’t always common practice for line style restaurants.

On the administrative side, the only piece of advice I’d offer to whomever owns this location, PLEASE PLEASE PLEASE allow for tipping on credit card, and in general. These folks are busting their butts and deserve a nice bonus for how wonderful they are at their jobs. Allowing tips gives your workers a chance to help establish even more long lasting customers.. which will grow your business!!

Other than that, I love going here after work every week. Thank...