Really sad and annoyed with this location! Got a cold from an employee working the counter! Been here a few times because we are new in town and being pregnant I've been craving rodeo burgers. Every time the beef has been over cooked, the onion rings were barely cooked and the fries were so salty! The customer service has been low each time, the last time we went on 8/22/23 the man taking our orders outfit was covered in grease, he didn't care to adjust our order to get our coupons, and just barely engaged with us as humans even though we tried. I understand a job is a job in the economy but as a person who has managed fast food and a couple restaurants, we leave our problems at the door or we find employment that better suits us. After we walked away from the counter a younger man approached to take orders, his hair was past chest length and down, and he was sneezing and coughing and touching the register and sneezed on the stack of cups we had just got a cup from! Overheard him say he shouldn't even be there with how sick he was. Corporate America! Do better! Make your employees feel like they matter so they don't have to live in pain and also exposing others to their illnesses! Needless to say I am on day 6 of a very bad cold/flu that feels like when I had covid-19. I hope he got to go home but he definitely got my family and I sick. This was the only place we went that day and I felt the symptoms the next AM. I have a cough, watery eyes, itchy throat, hard to breathe, no sense of taste or smell. Calling the store did nothing as no one...
Read moreHorrible experience at this one folks. I ordered 2 spicy chicken sandwhichs plain, with just extra spicy glaze sauce. Got to my vehicle and they were made with the mayo, lettuce, and tomato. I bring them back inside for them to correct my sandwichs, the way I ordered them. I kid you not, this older guy (I believe he is a manager) with the Grey hair, takes the incorrect chicken sandwiches, opens them up and takes the chicken from them, scrapes off the lettuce, tomato, and mayo and adds the SAME chicken to the new sandwichs! Obviously I confronted him, to which he seemed shocked that I confronted him about reusing the chicken from the sandwhichs I just returned and told me it'll be a couple minutes for new ones. I finally get out to my vehicle with my "newly" made "fresh" chicken sandwhichs and they are literally made the exact same way as the first time, just with spicy glaze. Lettuce, Tomato, white mayo, and spicy glaze. Gave up at this point and decided to call corporate, filed complaint, and got a credit for the sandwhichs. Ridiculous that a manager actually thought it would be ok to re-use chicken from returned sandwhichs. Nasty. Won't be returning to...
Read moreI was in this store on 11/10/2020, walk in. Entering the building , I went straight to the restroom which is literally inside the door, used the stall in the restroom, when I came out of the stall and began to wash my hands, I was startled, as there was an employee standing directly behind me, what startled me was the approach in telling me that I needed to be wearing a mask.... he was rude, and I said excuse me, Holy shit, you scared me, do you realize we are in the bathroom? His reply was that he was sent in to make it clear to me that i needed to put on a mask.... ! I replied with I understand, however I have a medical exemption, he interrupted again, i told him I will go somewhere else for lunch.. he was giving me a creepy look and his tone and body posturing made me extremely uncomfortable. We weren't more than 2 feet apart due to the small area where the sink is, right in my face and fiddling with his tie as he's scolding me... Will NEVER RETURN to that franchise location. Amazing how creepy people...
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