Chicken Express — Restaurant in Dallas

(NEW REVIEW, AS OF 6/30/21, because you can only have one review at a time on google) So, I tried them again after several months without, everything else has improved slightly, chicken is always good, that isn't the issue. The issue is inaccuracies with my order....again. Less so, but whatever. I ordered a #2 spicy with a biscuit, fries, fried pickles, and a second, extra gravy, of which understandably costs extra, as well as a 2 piece fish meal for my father. His meal came out fine, but mine came with a roll instead of a biscuit, and only one gravy container. You get one extra star because less things are wrong than before, but your own receipt ticket says it should have a biscuit and an extra gravy, which I did not get....Like, if you are out of something, you should tell customers ahead of time when they order, instead of leaving them annoyed after when they get home... And especially, please include items that are charged extra for, don't just take their money and not give them the item. It ain't much, some 50 cents, but like, you should still include it, especially when it is on your receipt showing it was charged. Their food is good, but it would be better if I could please get all of what I ordered, or a reason why a substitution has to be made.

(PAST REVIEW, PREVIOUSLY 2 STARS) Came in today, not too terribly long ago from posting this review. For me, I got the #1 spicy with no drink/two small sides option, of French fries and fried pickles. And for my father at home, he wanted either a sandwich if they had it, or just the same thing I got, not spicy, with mashed potatoes and an unsweet tea. The person at the mic had repeated it back, it sounded good, #1 spicy, pickles and fries, no drink, and a #1 reg, mashed potatoes and gravy. Cool.

What I received was a #1 with no French fries at all...but 5 pieces of chicken? And no drink...

Also was charged for the family side of fried pickles, that I did not order a family side of...

The other order seemed fine. Didn't get to check much after my father took it. But when I got a look at mine, well...oh well, had to just deal with it, so he could eat and then go to work today.

Used to deeply enjoy eating from here, since it's close by and delicious, but something seems off or different recently, and service accuracy is declining all of a sudden. Some weird new management? A new staff snafu? Guess I'll just go to Henderson's Chicken or Louisiana Famous for a while instead. I know...

I stopped by this location often to grab dinner on my way home I'm a single male it's an easy pickup. Tonight there is a lady who is running the drive-thru. Normally it's older males. I have to tell you that at first I didn't feel like anything was out of the ordinary. However this woman ran every portion of this order she got everything she got the drink she did my credit card everything I was extremely impressed with how hard she was working. She gave me my order which was packed as only a woman could do with napkins inside because men don't think of these kind of things. And I drove off from the drive-thru and then my windows rolled down I hear someone yelling for me. Sure enough she hadn't handed me back my credit card and this poor woman who I know was extremely tired from working her normal shift literally sprints down the drive-thru to hand me my credit card to make sure that I had it back most guys probably would have said well he'll probably come back later. I was blown away by the professionalism by the fact that the woman still gave me a smile after sprinting down the drive-thru just to hand me my credit card. if this poor woman doesn't already have a manager's position in the company it definitely should make her one. And please understand I will definitely come back to this restaurant because of the fact that you guys always get my order right you guys are always really nice to me and in this case somebody went that extra mile so I want to say thank you very much this very nice lady who has probably had one heck of a long day and deserves to go home and put her feet...

im going to first start off and say i didnt want to go here. i wanted to go to the cicis that was behind chicken express. but i stood in line for about less than 5 minutes which was good. i had never been inside before. i had my parents bring some home once and it was ok. so its my turn to order and i didn't really know what to get. so i asked if it was possible to just get like 4 chicken legs because legs are my favorite. already the lady was hard to understand, but then he had the audacity to give me a stank ass face and tell me "NO." i was appalled. so i step back and let my friend order and he gets 12 piece meal that was $25. i can go to kfc and get a bucket for $15 with sides. then this other guy that had been there for 30 minutes and still didnt get his food and wanted a refund.so we decided to share that i then order what was supposed to be a strawberry slush. i get it and she only filled it like 3/5 of the way up. and i dont know what world they are from but there was nothing strawberry about that. the only thing was that it was red. thats it. the people in the back you can see are just goofing off. then my friend payed with card and then we think the manager came over and told the cashier "don't let him sign the receipt while im here'" that was the strangest thing we dont know why he wouldn't want him to. do not like chicken express or at least...