Domino's Pizza — Restaurant in Dallas

Placed an order over the phone, we requested a large half n half with basic pepporoni on one side and a specialty buffalo chicken on the other. They double-checked and said they could do it. So we paid via phone with card. We received a call from the manager at the store 5 minutes later, and they asked how we wanted the pizza. We were puzzled because we had already explained, but we explained again. Apparently, they could not do it, so we ended up just asking for two separate medium pizzas. He said it would be an additional $1, which is not a lot, but since it was their mistake, I requested for them to waive the additional charge. They refused to do so, stating it was the call center, so it was not their mistake. We ended up just paying the $1 since it was not that much of a difference but in all honestly if they had good customer service, a dollar for a big chain should not have been that big of a deal. So we received our pizza, and the delivery guy gave us trouble with the receipt. He asked us to resign since he couldn't see the signature. It was clearly a signature. Then he says, "Did you add the total?", so we added the total no trouble. Then he says, "Have you seen one of these before?", showing us the receipt. We were taken by surprise and thought he was very rude, so there was no tip considering the lack of customer service from shop to driver. Also, the pizzas were both lacking sauce and were very dry. The crazy cheezy bread we added on had no cheese and were knots. I believe they were garlic bread. They tasted good but were not what we ordered. So we ate some slices, threw the pizzas out, and will not order...

I placed an order this evening in an effort to feed my family. While I was understanding about the prior days’ weather conditions, today’s situation was significantly improved. After waiting an hour, I checked the tracker, only to find it was no longer operational. I confirmed that the charges had gone through, so I attempted to call multiple times without any response.

Eventually, an employee answered and claimed they had been trying to reach me, which was false. I requested to speak to the manager, who also insisted that attempts had been made to contact me. This was untrue. I was then informed that they had run out of food and were closing the store, leading to the cancellation of my order. This is information that should have been communicated when I placed the order, or at the very least, through a phone call.

Then, the employee, who identified himself as the general manager, stated he was the only person I could speak to regarding this issue and that my card would be reimbursed in 2 to 3 business days. At this point, my frustration was not solely about the food but rather the unacceptable customer service and lack of proper communication. I find it completely unacceptable to be misled, have charges placed on my debit card, and not be able to feed my family. Furthermore, there is no way to contact anyone directly through the website, and my conversation with the general manager...

I placed an order and asked for contactless delivery, the driver, Adam, kept ringing the doorbell and I was in the shower. I got out of the shower and opened it for him and he said “learn to tip your driver” and handed me a receipt. I felt super uncomfortable because I’m a female and was home alone and so I tipped on the spot but not as much as I would have if he just followed instructions. I always tip after the delivery because sometimes delivery drivers mess up your order. I work in the service industry and know how to tip. Also, who tips before getting a service, it’s dumb. I did tell him something when he was walking away because it was beyond rude, now Adam knows my home address and I feel unsafe. Dominos should really teach their drivers manners.

Best part, the food was for a neighbor who had a hard day and Adam didn’t deliver my entire order and I can’t get through to the Dominos location cause the phone rings twice and hangs up...