Jack in the Box — Restaurant in Dallas

Yesterday was a really rainy day out. Ordered online and paid online. Was told my order would be ready in 7 to 9 minutes. Drove to the store. Stood there for several minutes before anyone spoke to me.Told the guy I was picking up an online order that had already been paid for. He walked to the screen. Asked my name and said it was there they just didn't send to the store and that they couldn't start it until they did. Told me to check back in 15 minutes. When I walked in I knew. Check with them after 15 minutes. Still was not fixing my food.He said I could check back in a few minutes but . sometimes the order do n't show up. I was disappointed and hungry and just left. When I called later to see if it ever came thru all I got was the sounds of a fax machine. And I don't know who got my 18.00 I paid for the food

The owner commented on my review that he'd like me to give them another chance, however he did not offer to prepare the order I paid for or to reimburse me. I showed the guy where it was taken out of my account. I feel like if he wanted to get another chance he would have told me to come get my order. Does he honestly think I'm going to let them basically steal my money and then not offer to make good on it and then I'm going to give them another chance. Wow!!!! They need to fix something that is very...

Finallly a fast food restaurant near me that figured out customer service! Even when the cook knew your order was special or exactly as the way it should be prepared you simply got what you got. My last visit the cook realized some tacos that were ordered without sauce had sauce put on them. She stopped appolgized and made.tacos without. Never before have I experienced this at any jack in the box and very few other fast food restaurants. I've come to this jack in the box for years and the order was.often wrong, service was almost always terrible, and food presentation was just horrific. I gave them a shot recently. (2 to be precise) and the service was absolutely outstanding and food presentation wasn't exactly advertising picture worthy but it was the way the foor order should look. Keep up the fantastic work! is all I could possibly say because I'm so blown away by the vast difference of what this place was vs what everyone in the...

The service here is pretty bad. They still need better management on how to treat there customers. They pretty much don't care. The guy who took my order gave me a totally wrong order. I had to come back here to solve this issue which i do not live near by, made me waste a lot of my time. It happens very frequent here, there are some things i let slide but this time i did not. It feels like an abuse of these employees that they just don’t care about you. Even as a human being, do the right thing. I don't know if it's the language barrier or anything but he could not understand me or something. I can speak in English and Spanish and i spoke both languages for he can understand me, which he told me he also speaks both. Which is why i don’t understand, I’m just very upset with the treatment from the employee Martin, he was very rude and just did not care. I guess that's what you get for fast food. I shall not be...