Milke’s Jewelers — Local services in Dallas

I've been to Ralph Austin Jewelers four times in the past few years. The first and second times were to have my then-fiancée's engagement and wedding rings resized. The work was flawless and the prices were fair. The third time was to have the wedding ring engraved. The guy examined the ring and told me that it was too small to be engraved with a machine and recommended someone with either laser or hand-engraving capabilities. I took the ring to another jeweler downtown who was more than happy to stick it in his engraving machine, and the result was less than desirable (moral of the story: the folks at RAJ know their stuff and I should have listened to their advice). The fourth time was to have a quartz watch battery replaced. The work was done in less than 5 minutes while I waited, the time and date were set for me, and I was charged $8. I've never had a watch battery changed that fast, and I've been charged 3 times that amount by other jewelers in the area. Service is always prompt, and they have a nice selection of jewelry watches to browse while waiting. I can't see myself ever using another...

I came into Ralph Austin with a month and a half till my wedding, asking for a simple alteration to plain gold band. I was told this would be no issue, given an order slip (no deposit asked), and told I would be contacted as the date got closer.

Two weeks before my wedding and I still hadn’t heard anything. I called the shop and spoke with a man who claimed to remember me and said “he was almost done working on the mold, it will be done next week”. Next week comes and it’s radio silence. I tried giving them a call on Friday to see what the deal was but they were closed for the holiday weekend.

The week of my wedding came and went. I sourced a different ring from another business and still have yet to hear back from Ralph Austin. They completely stood me up on my ring and made no attempt at communication, even doubling down that this would be done in time.

I’m not sure why I was I treated this way. My initial (and only) consultation was less than 10 minutes and seemed pleasant. I would not rely on this business for anything important or anything in general - wildly unprofessional and very...

I see why this place has great reviews. My mother was visiting us from New Orleans and woke up with massive swelling in her finger and could not remove her ring. We tried EVERYTHING including the dental floss trick. This caused a great deal of stress (not to mention pain to my mother) because we had several plans that day that were almost thwarted because I thought I was gonna have to bring mom to the E.R, and spend a bunch of time and money. I called two other jewelry repair places that said they don't cut rings off. I found these guys and not only did Tanner cut it off in seconds, but he did it for free! My mom was so appreciative that she actually wanted to give him the ring to repair, along with other pieces. But Tanner was honest enough to tell her she should wait until she got back home and have someone do it there after giving her finger a chance to go back to normal. I'm a business owner myself so I know the value of putting profit over people. Because if I know of anyone needing jewelry or jewelry repair, myself included, I'm...