Jakes GameDay — Restaurant in Dallas

I've come here twice and been disappointed both times. The first time I had ordered their 7.99 fried mushrooms and got this tiny portion given to me. The burger was fine, but it is the same exact burger, 7 dollars more, sold 10 minutes away at Keller's. The server had to go back to the bar for every basic question I had, most of which any server would have been prepared with answers for (I wanted to know how much they charged for coronitas, the server came back to tell me they were not on happy hour, then when I said that wasn't what I asked, they went back again and after returning said they were out). A family with two kids was sat next to me, which would be fine except they continuously screamed and shouted and found that sections light switch which was easily within grabbing distance of the... Little angels. The music is really loud, and the lighting is full bright all the time. Buffalo wild wings has better lighting. Second time I went I tried to order two drinks for myself, a beer and a margarita (TABC legal in Texas to have two drinks) and the bartender required two IDs, one for each drink, even though I was alone... Sitting at the bar. He then told me he did this because he had a customer buy a drink for their underage child (also TABC legal in Texas, as long as the parent is there to supervise) so they have started requiring a card for each drink. Not off to a great start with this place. I wanted a good spot to go after work for a drink and a burger, but this will be my last...

I am giving no stars for "no class, "no respect for loyal customers," and "no business sense." Tonight my alumni group came for our weekly game watch, as we have the past 8 weeks, decorated our area, moved tables together, placed signs and ordered food and drinks. About 10 minutes into our game, the sound suddenly was switched to another broadcast, a pregame show, as a matter fact.

The manager and assistant manager on duty were extremely rude and disrespectful to us when we asked why we had no sound. Some of our group had traveled over 30 miles to attend this game watch and we had to watch our game with another one blaring, which is more difficult that it might seem. We all eventually left in disgust and will never return. They just lost 15+ loyal customers.

We had been promoting Jakes on social media and on a weekly email goes out to over 300 alumni advertising our game watch at this location, and this is how we were treated. They could have contacted us ahead of time to tell us they would not be playing the sound for our game. The manager could have used common sense and courtesy to come over and explain why they were going to turn off the sound, but they didn't.

This is not a criticism of the wait staff or cooks. They always do an amazing job with fast and...

We want to love this place so much because the original is our favorite and it looks good for the neighborhood, but the service here is just SO disappointing. First time we went it was slow but we figured it was just a busy night so we’d try again. This time, with 2 toddlers mind you, we waited over an hour for food that when we asked to check on it was told the kitchen was backed up and it would be out in 5 minutes. While multiple tables around us who got seated after us had already ate and left, even though they also received extremely slow service. When the food still was not out (4 burgers) we asked for it to go because the toddlers were losing it. After ANOTHER 15 minutes when asked to speak to a manager to say never mind we didn’t even want it, our food appeared and our bill came completely full priced and with items we asked for but never even received on it. When asked for something to be done, the manager took about another 10 minutes to take 20% off of each food item. At this point, our will was shot so we paid the $100 and left. Unfortunately, we will not...