Jersey Mike's Subs — Restaurant in Dallas

We arrived at 745 knowing the store closed at 9 but hoped we'd give them ample time to close up. When we walked in there was a girl working on an online order of about 4 hoagies so she called her coworker over to assist us. We could hear the girl complaining from the kitchen area about having to come assist. We ordered 2 hot sandwiches, however they were wrapped up and taken to the cashier before we even got a chance to say we wanted to add toppings to finalize our sandwiches. I asked if there was any toppings available, like mayo or anything and they directed me to the side near the sodas where there were packets of mayo and mustard. Still did not offer to add toppings. There was a gentleman working, he did ask us if we wanted any of the teas before he put those away for the night. I'm sure the food will be decent, however the service was not anything impressive. We were treated as an inconvenience. I do acknowledge the one girl was already busy making several other sandwiches so I do not hold her accountable for this interaction at all. But we left while they still had over an hour to close up, I didn't know that meant we couldn't be treated as paying customers to recieve the full benefit of making our sandwiches...

The food here is fantastic. Always spot on. That being said...the team on in the evenings are surly, and rude. I arrived at 8:27pm to eyerolling from a certain person behind the counter. Yes I know it's close to closing. But it was only 2 sandwiches. I apologized for being close to closing. No acknowledgement. I thanked profusely. No acknowledgement. I apologized again. Same result.

If you go during the day...that team is happy to be there and make you a slamming sammich. With smiles and gratitude.

I was disappointed last night for two reasons. That experience will ensure I do not visit after 3 pm. And as a night shift worker...that means I won't hardly have the chance to get there when I...

We’ve eaten here several times and the quality of the sandwiches has been very good, that was until tonight. My wife placed an order for pickup, only to get home and find out they had put the wrong sandwich in the bag. She drove all the way back and returned home again and the sandwich was awful. (Chicken Bacon Ranch cheesesteak.) I’ve had this same sandwich many times at different locations and it’s been very good. This time, the bun was super soggy, bacon was barely cooked, and the overall taste of the sandwich was off. We won’t be returning. Clearly there has been a drop in quality since the store was...