Mis Cazuelas — Restaurant in Dallas

Mis Cazuelas – A Disappointing Experience

I had high hopes for Mis Cazuelas, but my experience was nothing short of frustrating. First, it took 20 minutes just for our server to take our order, which is unacceptable considering the restaurant wasn’t even that busy. While waiting, we witnessed something shocking..one of the servers stole tip money from another server's table. It was unprofessional and left a bad impression on the staff's integrity. When our food finally arrived, I took only two bites of my enchiladas before noticing a hair on my plate. Completely disgusted, I addressed the issue with our waitress. Instead of making it right, they tried to charge me full price for a plate I barely ate. After some back-and-forth, they finally agreed to only charge me for the soda I drank, but the situation should have never escalated to that point. Overall, my experience was terrible. The service was slow, the environment felt unprofessional, and most importantly, the food was not sanitary. I will not be returning, and I wouldn’t recommend this place to anyone who values cleanliness and...

Update: doubt ill be back unfortunately they started charging for the usually free chips n salsa no matter what you order. I asked for a side of salsa after my fajita order and was told it would also be a $2.50 charge without the chips... i asked if hit sauce was free and they brought me a huge bowl. Prob could have been two shakes from the hot sauce bottle, but got 20X as much as i needed but definitely no free salsa with a fajita order. Removing a star :( Times are tough eh. Nice spot. Authentic. Fast friendly service. Lots of space. I'm sure I'll be back. The sour cream chicken enchiladas were on point. Update: I first gave this place a 4/5 stars but after today's beef fajitas I'm adding a star. Wow! I can't think of a better place to order this. The guacamole was excellent, fresh pico, beans and rice plate rocked. The tender, and flavorful beef came out sizzling in its juices that caramelized the abundance of onions and red peppers. If the beef wasn't marinated it was seasoned to perfection. I might try the chicken next time...

Food is okay. Service is not that great. My mom and I dine in about a couple weeks ago. There was an older man (Which I am assuming his the owner or manager) but when my mom and I walked in, we sat at a table and this man yelled at waitress to go get our table multiple times from across the restaurant. I believe it is a very unprofessional way to run a restaurant and horrible way to treat your team. Furthermore, when it was time to check out, I went up to the register and there was a young man in line looking at the menu, trying to order. The same older guy that was upfront tells this young man( which is a costumer) to move because I was trying to pay. It was a very uncomfortable and embarrasing moment for me because he was very rude to this young guy trying to order. I apologized to this guy for this older man's behavior. I hope he didn't order from this place after what happened. I will no longer buy food...