Egg Roll Hut — Restaurant in Dallas

Update: Unfortunately I have to update my review as of 2/26/24. I placed an order and paid for it online at 8:22 and was intending to pick it up by 9pm. I received a call at 8:36pm from Brian. He said, “Just to let you know, today we are closing at 8:40 and we hope you can make it in time to pick up your order.” I was already on my way but I stepped on the gas since apparently I was now in a hurry. I got to the window and asked for my order. I had tried to add a side of sweet-and-sour sauce to my order online, however, there was no option to add it, so I simply asked in the special instructions, of course, stating I would pay any additional cost upon pick up. Brian stated it would be a dollar for the sauce and asked how many I would like. I asked for one and handed my card to him. He said he could not use a card under $5. I asked if perhaps the sauce could be included with my order seeing how they couldn’t take my method of payment and they also were closing early without warning. He became combative and acted like this $1 side of sweet and sour sauce was the end of his prolific career at the Eggroll Hut. I work in food service myself and I definitely don’t treat my customers this way. If customers are such an inconvenience, maybe this isn’t the place for him. When they forgot my sweet and sour sauce on the order mentioned in my original review, this same person told me they actually were open until 9:30 to fulfill orders placed at the last minute. It’s 8:49pm and their online ordering system is still on and ready for unwitting customers to place and pay for orders they cannot pickup.

Original review: The food was super fresh, order was ready quickly. They forgot my sweet and sour sauce but I live nearby so it was no big deal. And holy cow am I glad I went back for it. That’s got to be some of the best sweet and sour sauce I’ve ever had. Bbq pork fried rice and lo mein was great! The orange chicken was a little bready but still great big chunks of chicken and the sauce was great. I am happy to have this as my nearby Chinese takeout place, they...

First and Last time. I’m new to the area and we were in the mood for Chinese take out. I found this place online. I placed my order with ease and scheduled my pickup. I arrived at the time I was supposed to and they hadn’t even accepted or entered my order…so I had to wait. I almost walked out. The restaurant was disgusting, nasty and dirty, rundown, and very unkept. I just told myself I will try anything once cause sometimes good food comes from bad places. Then I noticed their health inspection was posted and there was a sign saying you can request it. Last time I checked it had to be posted. Again I just brushed it off. I finally got my food and headed home. Upon unpacking it the cashew chicken was very nasty and slimy and smelled like spoiled meat so we decided no to eat it. The egg rolls were hot on the outside and cold on the inside. The egg drop soup looked and tasted like snot. Then the kicker was the fried rice had a bug in it. At that point I was done and just said heck with it. This was the far worse experience I have ever had and not to mention it was $45. I don’t plan on going back. I just will dispute my charge and plan on calling the health department. Total train wreak. I would highly recommend...

2 weeks ago I gave this place 5 stars. But if there was a minus button on here I would take them all away. Been going in here for years and I mean years, never had a problem. Must be under new management: Not only was i charged for extra soy sauce because 2 is not enough for 8 egg rolls ...i asked for extra hot homemade mustard of which i have always been charged for i asked for 6. When i checked my order they had put the Packaged mustard and had charged me .25 cents per packet and they had also charged me for the pepper sauce. Then when i went up front to tell them they had given me the wrong hot mustard and that i already paid for 5 the girl handed me 2 and i said no i had paid for 5 then another woman started talking in their native language...I just took my 2 hot mustards and walked out and I plan to keep right on walking. When I told the girl I had never been charged for extra soy sauce...yes they even charged me for that .10 cents a packet for everyone after 2. When I asked why she said we are a small business and we have to make money. Well your business just got a...