Popeyes Louisiana Kitchen — Restaurant in Dallas

I wish I could give it a zero star. The location is nice and clean. There were no customers waiting. The issue at this location are the staff. They are the worst, especially Carla. She is the rudest person I have ever encountered, and she does not need to be working in customer service. I ordered in the app and mistakenly ordered spicy. Before the food was made, I asked if it could be changed to regular and not spicy. I explained that I did not mind waiting for the order because it was my mistake. She became extremely hostile and angry and told me it could not be changed. She was also on the phone the entire time. I told her about my sensitivity to spicy and told her if she can't do regular chicken, I will accept a refund. She still refused. I called corporate while waiting in the lobby and that made her more upset. She told me I was not allowed to stand in the lobby and proceeded to call the police and followed me to my car. I felt threatened by Carla's presence and feel she is a danger to anyone that comes in contact with her. Popeyes please get her some help or training before it...

The staff was rude and disrespectful one of them rolled their eyes and made an annoyed sound when I asked for more hot sauce and honey then another employee lied to a lady about her order and couldn’t help her and the manager was worse she didn’t even talk to the lady she had an employee do it who knew nothing and he told the lady when the store close’s she would automatically be refunded witch is a lie the entire staff gave me attitude for no reason and then lied to another lady who’s was being kind to them I came into the store 8/11/25 around 7:00-7:30 when this happen hopefully the general manger or district manger will start looking for new people as a server myself I know that’s now what you are supposed to do epically the manager who had no idea about nothing how is she manger and can’t...

Warning to all online orders do not Place orders through the app here they either don't know how to find them or are lying and trying not to give customers the food that they paid for. The lady in the Drive-Thru claimed to not know what my order was but then she asked me about the drink and it was the exact drink I ordered with no ice how did she know that if she couldn't see the order? Someone is lying and she kept refusing to get the manager saying there was no manager before claiming she was the manager when I clearly informed her that is not the case obviously. Recommend avoiding this restaurant at all costs and that corporate take a very close look at this store to find out what's really going on as this is...