Unrefined Bakery — Restaurant in Dallas

I've been a loyal customer of Unrefined Bakery for years—it's been my go-to for birthday cakes, cookies, and pops, especially because my child has severe dye and dairy allergies. Until today, I’ve never had a single issue.

However, my experience at the Medallion location left me frustrated and disappointed. I asked Diana, the server, whether the pops were dye- and dairy-free. She didn’t know and said maybe the white ones didn’t have dairy. As someone who shops here because of food allergies, “maybe” doesn’t work.

When I opted for cupcakes instead—knowing they usually don’t contain dairy—she told me the yellow one had "some yellow on top" but I could "just remove it with my hand." That’s not how food allergies work. What made it worse was that Diana had an unhelpful and dismissive attitude the entire time, which only added to an already stressful situation.

Because of this, I had to make my child eat in the Presbyterian hospital parking lot—just in case the cupcakes had dye or dairy, since I couldn't trust the information I was given.

Unrefined Bakery has always been a place I trusted. This was my first visit to the Medallion store—and unfortunately, it will be my last. Diana, if you're reading this: please take food allergies seriously, and please work on your approach. A little care and professionalism...

Live near by, stopped for a quick coffe on the way to the Airport. Very, very cold environment, and very very cold welcoming from employees, ordered one macchiato and one sigle espresso, while the employee was putting in the order, I noticed she placed one americano with milk and one americano, made sure she was aware on what we were looking for, single shot macchiato and single shot espresso and she said that was just how she would have had to ring in the order but she got our request clear. After a quite interesting waiting time..for the order we placed, the girl come over with an americano with cold milk, therefore the whole cup was cold, and a drip coffe, quite unpleasant burned taste. After bringing up our concern to the girl, and trying to get what we were looking for, she stated that both were single shot, but clearly those coffee weren't anything similar to a Macchiato single shot and espresso single shot. I understand this establishment may not serve this kind of coffe, but wouldn't be better to communicate it at our the ordering...

OMGoodness! My lunch from Unrefined Bakery was phenomenal! I rarely order my lunch for work; however, when I do it again it will be here.

I placed the order online through a 3rd party. I ordered a pizza with sauce, cheese, olives, and onions [a side of parm cheese] & for dessert I had a Loaded Monkey. When it arrived, I saw immediately they wrote a note to me 😊so sweet, right?! But then I noticed they taped my pizza box closed! This is awesome because it tells me if it was altered during delivery. Smart idea!

The pizza was not only a perfect size for one person [and to share], but it was filling. The sauce was not overpowering or ‘tangy’. I could tell the veggies were fresh and it was cooked perfectly. For dessert I had this cupcake because I thought the name was funny, Loaded Monkey! OMG! It was amazing! It is banana chocolate chip cake, filled with chocolate peanut butter fudge, then has peanut butter buttercream icing!

Save yourself time thinking about what to get for lunch, or dinner, and just go to Unrefined Bakery. You can...