AT&T Store — Local services in Dallas

Wow! If you want to know what excellent customer service is, go to this location and work with the manager, Ken. The store is clean, well stocked, and has plenty of parking. Ken greeted us and asked how he could help. After showing him the 2 new phones we had purchased, he immediately got them set up to transfer data from our old phones. He had us stay there to make sure the transfer was complete. He gave us a lot of good information about how to handle the phone returns, how the new phones and account worked, and information about AT&T in general. He truly made us feel wanted as a customer.

There was another customer when we came in, and he was given the same equally amazing service. Ken was also training a new employee, and did it all with ease. It was such a refreshing change from other retail stores. I would run, not walk, to this store for any and all AT&T business. A great experience at a cell phone store?!? Yep, that's...

This store lost 5 of my trade in devices 8 MONTHS ago and they still aren’t doing anything about it. The young black lady who is in charge in the mornings is the rudest person I’ve encountered she doesn’t even take my phone calls and will cut me off as i am asking her for help. This is a 3th party store and not even the district manager Claudia can solve my problem. I have to go to the police and report this store at this point. What a shame and waist of money and time.

Are you guys serious? I send the email as soon as I saw this and still no answer no solution to my problem.

Still nothing it’s been another 3 weeks not even the owner who responded to this send me an email or anything...

I’ve had At&T for a while now and was wondering why it was telling me that I had to pay full price to upgrade my phones as I was told by the sales rep in the store that the reason my bill was 300 month is because I was signed up for all features including Nextup. Once I called customer service, I was told I was not signed up for this service and nothing could be don’t about it because it has to be done at point of sale. So basically the representative in the store lied to me when he signed me up. I have escalated this to corporate and am waiting for a...