Uncle Louie G's Italian Ice & Ice Cream — Restaurant in Dallas

The ice cream is serviceable but what really set this place apart from the other italian ice places was the great service. The manager was always so nice and friendly and the staff always greeted me with a smile and had genuine conversations with me. The employees really seemed to care about the customer experience. I don't know what happened in the span of a few weeks but I haven't seen that manager around any more, and the employees are slow and distant. there's been times where no one's even at the front to greet me and I end up waiting 5 minutes to be helped. I hope this place gets back on track soon cause I really used to enjoy it, but for now i'd avoid it for the subpar customer experience...

Nothing wrong with the ice cream. Like, at all. However, after hearing how they let go of their manager, the place has really lost its sparkle. The employees are running around like chickens with their heads cut off. I came on opening day, and they had it together way better than they do right now (just left the store for the second time). It’s quite disappointing to see how a store can let go of the glue that holds it all together and then immediately go to shit. Will not be returning because of the disarray of the employees (no longer a smooth experience for the customer), and it’s a shame because their product is affordable and quite tasty. I hope they’re able to get it...

Visited this ice cream shop on opening day and my experience was great! I was greated by the manager, she was very sweet and knowledgeable! Considering that the store is not very inviting or aesthetically pleasing, the staff gave a great warm welcome, and that made the food taste much better!

Sadly since I have been back the experience has not been the same. Its teenagers behind the counter with no manager in place anymore? Menu items aren't available, things are visibly disorganized, they are understaffed with the owner working behind the register, and the staff is poorly treated and underpaid. Very disappointing how fast it...