Firehouse Subs High Point Crossing — Restaurant in Dallas

So, you'd think I'd like bread with my sub....

When picking up the order I checked and found it odd I only had one sub and then a salad. I didn't order a salad. I look at printed receipt, it says no bread, but I pull up my online confirmation, at no point does it say "no bread.". In fact, it says "bread," you know, as that's the default for most subs.

So, I go in and show them the online order confirmation...and the checkout kid is perplex and calls over another worker. Then they just kind of stood there...and I explained, I'd like bread for the meat salad they gave me. I gave them back the meat salad asking if they could just put it on bread...I got a huff and a "we'll have to remake it."

Then the kid asked me if I wanted it for there or to go....and I pointed at my to-go order in mild confusion.

I get it, there was a disconnect between the online ordering and how it ended up, that's fine. However, for me to basically "prove" I ordered a sub with bread was annoying, as was the lack of ANY effort to resolve it. ZERO. I literally had to ask them for the bread.

There was NO ONE in the store and the "to-go" section only had one other item and they had 3 or 4 workers.....

I also pointed out they didn't give me a pickle, they still didn't, and honestly I only have so many battles in my heart...

I just want to share some positive things first. First off, I absolutely love the manager. Some of her workers are amazing. But every time I go there, I have to be very very specific about how I want my sandwich done otherwise it will be a mess. It’s a fantastic sandwich place but some of her workers need better training regarding craftsmanship of making a sandwich. You HAVE TO be specific about what you want on it otherwise they’ll just throw everything on it. Which is understandable because that’s what the menu says.

I tell them to go LIGHT on the mayo and they just completely saturate the bread making it super soggy. They put WAYY too much meat on it. I honestly shouldn’t have to explain this. Unfortunately I will not be coming back to this location because I am tired of explaining myself of what to do and what not to do every time I order. I wish the best to everyone who visits and works at this location but the last time I visited and was actually satisfied.. the manager made my sandwich. THANK YOU! You go girl!

And I hate being picky but it’s just been a disappointing experience especially for the price. I hate writing bad reviews but I at least want the manager to know how I...

I asked for banana peppers and did not get them should’ve checked my food before leaving, however I called and spoke to Moses all he said was I’m so sorry and hung up without even trying to solve the issue. My mouth was set for the sandwich and I drove 20 minutes to get it and when something is missing it throws the entire sandwich off very disappoint my money isn’t free and I didn’t plan on wasting it. Customer service is something I take very serious which I was highly impressed with the service placing my order, but wasn’t when I discovered my order was wrong and Moses didn’t care! Again my money/time is not something I play with. I don’t need anything for free, but I do need what I paid for it’s super crazy how people are when the roles are reversed, if Moses and I switched places he wouldn’t have liked how he handle the situation SMH! Maybe I will just drive over to Jersey Mikes to get the customer service I deserve. The first review I left was bad, but now they have made changes and now they are a lot better your in and your out the guy on the register was amazing Jesus was his name thank...