Wendy's — Restaurant in Dallas

I have a patron of this restaurant for 12 years. I've seen this location rebound from the devastating tornado in October 2019. It took awhile to rebuild the building, then reopen to immediately have the challenge of the Covid 19 pandemic. Many times, I went to the Wendy's on Forest Lane, because the service, unfriendly staff, incorrect orders, staff more interested in Drive Thru SOS times than giving great food and service, had really gotten me upset at this Marsh Lane location.

I quit going to this location prior to the the tornado, because I just couldn't handle the rude, bad service, and poorly prepared food products.

Fast forward to February of 2022. This location is two minutes away from our home. On the night that our sleet storm came in, I was trying to get home before the roads got bad, and wanted food in case we lost power. So I went to the drive thru. Although they were obviously short staffed, and had a small line of cars, I was greeted warmly by the lady at the speaker. I could feel her smile, without seeing her face. The food was very hot and tasty. I've been back two other times since then.

Thanks for once again having a great...

Whatever happened to customer service at Wendy's? Didn't get what my son ordered. Had to go back and try to get what he wanted by ordering it a different way. Made it much harder than it had to be. I don't recommend ordering anything different or special off the menu. The manager isn't willing to work with the customer at all. He did apologize, but he COULD HAVE figured out a way to make what my son wanted. The other workers there, they seemed to know what customer service is, but not the manager.

Asked for a spicy chicken sandwich combo with mayonnaise and extra mustard only. Received a sandwich with extra mayonnaise and extra mustard along with a couple of tomatoes and lettuce which I didn't want. I hate the taste of tomatoes and could still taste them even though I took them off. Tomatoes taste so gross to me tasting like throw up/vomit. I even emphasized the mayonnaise and extra mustard ONLY...

I had some issues here not going to lie not all the time my order was right, but the one thing I will always say is my food was never old or cold. If I address any problems they will always make it right. I love all the staff there even since I met Manager Lewis and then I cried when he left but they had a new Manager and she's amazing she always take care of me the same way Lewis did and they always remember me and know exactly what I like and don't like. I have never had another Wendy's treat me so good as this location. I believe they need more credit on their reviews and hope they get recognition for such outstanding service for this. As a returning customer and their local regular customer I hope they get a day off or some kind of recognition for their hard work...