Zato Thai Cuisine & Sushi Bar — Restaurant in Dallas

Awful service.

We ordered through Uber Eats, and once the food arrived realized that my wife's dish was wrong. She called the restaurant, explained the problem and was put on hold. After 7 or 8 minutes of being put on hold, and my being unable to call the restaurant because it went straight to a busy signal, I had to drive to the place to get the problem resolved.

Once I arrived the staff was extremely unsympathetic, and unhelpful. They did not apologize for leaving my wife on hold for what ended up being 20 minutes, only made excuses.

Just so he cant edit it out, this is the owners response to me. "You shouldn’t call the restaurant at the first place. We don’t need to apologize about your wife for leaving her on the phone we were busy. I do apologize for making the food wrong. Like I said you don’t need to deal with the restaurant next time deal with Uber eats because you order though Uber eats. I can’t do any refund to you only Uber can. If next time u come to the restaurant screaming you will deal with something else man. Don’t do that."

This is exactly what I'm talking about. I shouldn't call his restaurant when they make my food wrong, and he shouldn't apologize when they leave my wife on the hold for 20 minutes without a response.

Absolutely unacceptable. And he accuses me of coming in and screaming at him on top of it. I was upset, yes, I had to drive to the restaurant to get my delivery food, but I was not screaming at anyone.

Don't worry sir, I will never visit or call your...

First time here and I’m very disappointed. We ordered hot green tea which was good and expected but no option for honey was offered nor available. For appetizers we ordered miso soup and soft shell crab. The miso soup was advertised with scallions and tofu. Mine came without the tofu and when I asked the server about it, he wasn’t sure so he said he would ask the kitchen about it. 10 minutes later, I had to ask the server again about the lack of tofu in the miso soup and he apologized and said the menu was incorrect. Now for the soft shell crab. I wasn’t expecting the presentation. It came sliced and unappealing. I tried a piece and it’s was very crunchy but a little fishy. My second bite was my last bite. It was so fishy and chewy and the taste lingered so long. I asked for it to be taken off my bill since it was not good, yet the server kept it on the table. I then asked for the crunchy rainbow roll and chicken teriyaki but both never came. We asked twice for the food to be checked on since every table around us, who came in after us, had received their order. Finally the server came back, apologized for not placing the order and asked what we wanted. We thanked him for the apology but asked for our check instead. They took the soft shell crab off the bill but paid full price for the tofu-less miso soup. Yes, I still tipped but we won’t be...

Ambiance : A casual atmosphere, the place was fully organized, clean and with the different seating arrangement it can carry big partis and small ones. Services. Staff were very quick and friendly. I noticed a few other full tables and lots of takeout orders but still they manage to be fast, efficient and keep our drinks full. Food. The dishes are fresh, have a great flavor and so many options. As you can get a mix of Thai or Sushi. Great in taste, and the size of the meal was acceptable too compared to the prices which is very reasonable in comparison to other Thia halal restaurants. Chicken Pad Thai, Thai herbal chicken and pepper steak are the classic dishes, and I would say they were well done, the food was perfectly prepared and seasoned to please your taste buds. For me, that means anything else on the menu must be that much and more. The orange chicken was tangy and zesty, and the chicken was crispy. The tom yum gai soup was delicious. Loved the Eel with rice bowl. The tuna tower and their sushi were very well received and enjoyed I am guessing from everyone.

I will definitely visit again to try...