Studio 6 Dallas, TX - Garland - Northeast — Hotel in Dallas

I booked the stay for a week...truthfully, I heard horror stories about the neighborhood and used to live near there...I have been a loyal MOTEL/STUDIO 6 customer over the years, but not this location...They lost a good customer; I paid in advance, not there much during the day (business), don't request much etc. First of all, i received NO MAID SERVICE the entire week I was there!!! Second, when i mentioned this early on to the night clerk / mgr., he said I "would just have to call back during the day." The nerve! Isn't that his job? Like I didn't have to work the next day (and I'm a customer!). Worse, the following Friday, halfway into my stay, I was in at about 9:30 or 10:00 for my first relaxation of the week. I am a non-smoker, so I had a non-smoking room, hardly drink, and just wanted some peace and quiet. Again, that's all I ask for and I heard stories of drugs on the property, hookers, etc. (police issuses)-- To celebrate the end of my long business week, I lit up a cigar OUTSIDE. This is legal, right? I thought I was being considerate by not lighting up in the room. the night clerk that could not help me with maid service motions for me to "come over" (I was not in the parking lot) and tells me not to smoke my stick in the parking lot AREA for "image" purposes!!! The nerve!!! he was rude and I was terse back, seeing this youngster attempt to lecture me, a customer. Furthermore, he said nothing about this upon my check-in. As we arguesd, he said "you go back to your room now!" I coldn't believe waht I was hearing and I became irate. He threatened to throw me out on the spot (depite having paid for the week) and I asked for the manager and reminded him that I was a customer. He relented when he couldn't contact the manager. I attempted to contact the corporate office numerous times (here in Dallas) and each time got the "runaround." Still my concerns have not been addressed---by call, mail etc. I left seven messages and spoke live to four representatives. I even let customer service contact the motel manager to talk about the clerk, Harry, and his boss, Ronnie. When I called back, Ronnie, who, at first denied being the manager, told me he was in fact that and he was expecting my call. He was courteous, but I was disgusted by harry's behavior, the lack of room serivice, and the lack of solving the problem. i would've been happy to extend my stay' since everything went unresolved, I checked out. Customer service said he was to offer me a 15% discount on my NEXT STAY! Unacceptable, but Ronnie offered me a $10 discount on my next WEEK's stay, which would have been a 2% discount on my total stay. Unbelievable. Even a month later, nobody has still called me, apologized, and or rectified the...

DO NOT COME HERE! IN TEARS! As a female it is very hard to deal with staff like tis. Staff especially Andy very difficult to deal with, resistant upon every issue I've had. Dirty sheets were placed on my bed confirmed by hair in between the sheets and a stain. When I talked to Andy (staff) he spoke as if he didn't believe me (horrible way to treat your customers) then refused to give me clean sheets (totally unacceptable). Until my regular cleaning day (just horrified). I quickly documented I would be leaving when my monthly lease ran out. After documenting and turning into the office, I came in days later with my bed made up with sheets. I assumed they were clean. One day I awoke and noticed the same stain that was there on the previous dirty sheets. I knew it was because I'd taken a picture of it just it was at the foot of the bed and now the head of the bed. I called twice one week to get the internet password and Andy (staff) argued with me (bad customer service), refused (horrible) and told me to come out in the cold to the office to retrieve it, that their reason for being in business wasn't to give me the internet code frequently (sad way to treat customers). The internet code changes weekly. I repeatedly smelled MOLD IN MY ROOM when turning on the unit. I asked the staff Andy for a new room repeatedly, stated there were no new rooms especially downstairs, that I was an ongoing customer. I began not turning on the air or heat, keeping the door open frequently (crime hazard) and buying TONS of Lysol. One day I went in and overhead the manager saying the new customer's room was on the first floor. The manager called me, I returned the call the next day with no response, then I had to call yet again. I was told we couldn't speak on the phone and was asked to come to the office 3-4 days later after the initial written notification. The manager was very defensive, told me several times he did not believe me. And provided several excuses for who he called Andy, not repairing the moldy air conditioining unit or being verbally course and mean about the getting the internet code when I needed to perform work online and other things. I work really really long hours so I'm rarely here. I leave at around 8am and don't return until about 8-9pm. I pay in full and on time. So I've been really disappointed at how the staff has treated me. This is DECEMBER 2014. I WANT PEOPLE TO BE AWARE OF WHAT TYPE OF MANAGEMENT AND HOW IT WILL TREAT YOU IF YOU CHOSE TO LIVE HERE. ALSO THIS IS A CRIME INFESTED AREA OF WHICH I WAS PREVIOUSLY UNAWARE. DRUG...

My husband and myself have been accommodated by the staff here at Studio 6 for 4 yrs. now. What started as an short extended stay has become a home overtime. At the time we needed a quick stay to transition but due to the economic state we stayed longer, with NO REGRET! Lowest prices around, safe community of retired and long term guest that help to keep a watchful eye. It's gated for the most part and it holds a sense of security. A one time pet deposit with a "pet station" offering baggies and a deposit can for helpful pet accommodations as well. It's very well kept with a colonial type build and relaxing vibe with beautiful palms and florals and greenery surrounding the entire building (s). The grounds are kept regularly. It has a very affordable laundry service area with excellent machines for both wash & dry as well as 2 vending machines with necessary but sometimes forgotten needs like toothpaste ECT. Drinks & snacks as well. The room we have has a full size refrigerator, stove top range, microwave, toaster and everything you need to just unpack and relax! Dishes & silverware, coffee pot and collander! I mean everything even pots & pans. The bathroom is very big! The tub large enough to soak in. A hairdryer attached to the wall as well. The room service ladies go above & beyond! Wednesday service is full cleaning and Saturday is refresh day. A large closet opening with full ironing board & iron. Large enough area to slide a mini dresser into which is what we've done to accommodate our little home away from our future home. Cable & COLD AIR CONDITIONING! It's so well insulated that you don't even need to run the AC or the heater too long! We have our own little community here and the train station is less than a block away. Bus stops are available close by. You have every store you could/would want in walking distance. A Tom Thumb a few blocks down, a 7/11 in stones throw distance, a Family Dollar and Mexican Buffet, Pizza & a Pool Hall. Daiquiris to go and even a nail and a hair salon. Please try the fresh bakery across the street JOLLY JOLLY Bakery. The best fresh rolls and coconut bread to die for! It's so peaceful here. Ronnie is the manager you will find him in the daytime hours and he is a no hassle man that is perfect on staying on top of any needs and maintenance that is required and Peter is the NIGHTIME office employee that ALWAYS has the biggest smile. If you're in need of short time or long term stay THIS...