Hella Halal — Restaurant in Daly City

This was my first time ever at this interesting restaurant concept and it was quite disappointing. I ordered the plate and an order of dolmas, 25 minutes later my order still hasn't being received or even made as I discovered when I asked to speak to the manager who was pretty occupied with a tablet and hanging out with a friend on a lounge by the restroom. When I inquired the employee that took my order told the manager there was no ticket , yet she has given me a ticket order number🤔 There was a family of four who came after me who got their food first. The manager insincerely apologized and said he only needed two minutes to make my food. I asked him for a refund as I wasn't going to waste more time. The restaurant was not busy either and looked fully staffed too. It seemed that there was disorganization and carelessness at that restaurant with a simple 4 menu items and still has these issues. Owner you need to fix this as I predict , your LL not make it another...

Customer experience was good. They explained everything well in terms of how the ordering works.

Food quality was a big disappointment. I ordered the beef Yeero (not sure if spelled correctly) with tomato, lettuce, cucumber, and olives. Cali sauce on the side.

The beef had clearly been reheated multiple times which isn’t a problem; however, the quality had gone way down to the point that it was tough in texture, brown/black in color, and weak in flavor. If this were my store I wouldn’t feel comfortable selling it considering the health risk it could cause someone, again not sure if the beef has been compromised in safety, just clearly quality was bad.

The veggies were fresh along with the pita bread.

The Cali sauce tasted almost identically to French dressing with a few added ingredients. Not sure if anyone could distinguish the two.

Overall disappointed as I love this cuisine.

Hope this helps narrow down how to better your product and keep...

Good service, great food, large portion sizes. I couldn’t finish my platter. If you’re looking for a smaller dish, try the tacos. Even the salad is a very large size.

My mango mint lemonade was refreshing but on the overly sweet side.

My advice would be to let customers put on their own sauce and have the sauces on the tables. I can see how one’s experience could vary greatly based on individual sauce preferences.

Located across the street from Ross and Trader Joe’s in Westlake Mall....