Monarch Bay Beach Club — Restaurant in Dana Point

We're big on service , and the first time here the service was outstanding. So nice that we signed up for a 3 year memebership during covid time. Today the service has changed somewhat depending on who you get. At the pool Shaun was has to be the worse server we have ever encountered anywhere! He literally did not even look our way or say hi at the pool. He took care of everyone but us (group of 14). On one occasion I was standing up and he walked right by me practically touching me. It felt like we were invisible! We were at the pool for over 4 hours and I kid not He never said anything nothing nada!!! I can only laugh it was so bad. Obviously they are not working for tips is my only guess. If so , he missed out on a payday! We are not ones to put people on blast but today it happened! Don't let that discourage you, Johnny , Samuel and most others at pool are awesome. We signed up right before Hilton took over. Kaitlyn , Nicole , and two others in membership are great and always professional. I hope they are still around! We can text them anytime and we never know who it is we are texting because they share the same number and all 4 respond amd execute any questions , concerns we may have.

There is another Shaun in the front near valet. He might be security. That Shaun is awesome 👌 first class. Very welcoming and helpful.

Marissa at the front desk and also seen her at the spa desk was our first check in. And because of her is the reason we came back the following week and signed up. Super nice Marrisa!

We had two large 10plus people at Beach House. Our waitress was Kirstan both times. She was excellent and did a fantastic job!

Bourbon steak house service is top notch. Doesn't get better than that when it comes to service! The manager Lyle remembered us from months ago and very very welcoming that gave us a special feel! The crew works together as a team and I wasn't able to get all the names. But both occasions were excellent A+

Pools are nice at decent temperature. Cabanas can get pricey. Infinity hot tubs. Beach has umbrellas that they will set up for you.

If you are going to sign up for a memebership. Look at all of them because not all memberships are equal. Can be a bit confusing. Nicole handled it well.

I will be adding more reviews since our visits ha e changed and we do come often now that we have a memeberhsip.

On 4/7/21 before leaving for dinner I took off blankets from bed and placed 20 dollar bill on bed hoping to have sheets changed. This was turn down service between 5:00-9:00pm When we got back you can see the quality of work this person has... not only did they not change the sheets but the bed was made like a 3rd grader would make. See photo OMG. Called service button and nobody answered just to make report.

Shaun at pool ignored and I mean complete ignored our party of 14 for 4 straight hours! No exaggeration here. Not a hello. Not a look. Walked right by me as I was standing up as if I was invincible. Practically skinned me. I never experienced the worse pool service from someone before. Samuel on the other hand is a complete opposite. Infact everyone else at pool is solid.

Monarch was a 5 star 6 months ago when we signed up. Just recently Hilton Waldorf bought , and I'm not sure if things are changing. But I know that when large corporations come in, it becomes too systematic and the personal attention for employees goes away which trickles down to its employees. Renovations happens before the sell, so don't expect another for a decade. Grounds...

My husband and I decided to dine at the Monarch Bay Beach club to celebrate our anniversary! We were excited to be able to sit and eat seaside, and enjoy some good food. I was very disappointed with our experience. When sitting down we asked our waiter if we would be able to move seats, since we were on the side of the building and didn’t have a view of the ocean. He told us yes! But, even after my husband went to go ask the host, she told us “no tables are open”. However, there were several open at the time we asked. When our food arrived, it was very bland. I got the chicken Baja Tacos, and the meat was cold. But, the salsa it came with was fab. I also ordered a pineapple margarita, that also was not even drinkable. It was insanely spicy and tasted like motor fuel. I knew there was going to be jalapeños, but that was the only thing I tasted, besides the alcohol. The entire drink burned my throat every time I tried to sip it. Lastly, we stopped a waiter to ask if we could go down to the open area with our drinks. She talked so condescendingly to my husband and told us, we had to have plastic cups. We were totally fine to have plastic cups. But, the way she sneered at my husband and talked to him so rudely, was the final straw in our experience. We would have asked our waiter, but he only came around after our foo was served and not again. Mind you, there are no signs saying your drink needs to be in a plastic cup around, and several parties were seated down where we wanted to go with glass cups. The highlight of the evening was...

Terrible experience due to staff negligence and poor communication.

My husband and I came to this restaurant after finding it on Google Maps, excited to enjoy the ocean view. Upon arrival, we approached the hostess and asked for a table for two. We were immediately asked if we had a reservation or if we were club members. We said no to both, and they told us to wait and that they would seat us soon.

We waited 50 minutes, after which we were finally seated. We started to place our order, only to be told we couldn't dine there because we were not club members. This was extremely confusing and upsetting, as we had made our status clear from the beginning.

A manager was called over and told us that they do not accept payment by cash or card — only charges to room numbers — and asked us to leave the restaurant. No apology, no explanation, just a cold and disrespectful dismissal.

This experience was not only frustrating but humiliating. The lack of clear communication and basic hospitality was shocking for a place that markets itself as a high-end destination. If you're not a member, do not waste your time — they won’t tell you upfront that you can’t eat here, but they’ll gladly make you wait and then...