Starbucks — Restaurant in Danbury

Honestly, I have been coming here for years even had a couple friends who worked here (they always made my drinks perfectly), the atmosphere is nice, the employees are very sweet but my drink is wrong everytime, and I've burned my tongue on my coffees a few times due to it being so hot, even though I had made my order well in advance and I wouldn't have expected it to be that hot, I will say they do always remake my drink when I tell them it's wrong, But it seems like nobody here knows how to mix a drink or make one correctly, Because literally every single time I order here at this Starbucks my order is always wrong, It's always messed up in some way or other, it's usually due to lack of flavor/sugar/Carmel syrup & drizzle, and on more than one occasion They have put milk in my coffee when I have explicitly expressed that I want almond milk, as I am allergic to milk and it causes me Stomach pain as well as gives me hives, so that is a big problem that I have as well, I think everyone there needs a lesson on mixing to learn how to properly make a drink and to double check when making things especially when they specify it to have almond milk or any other kind of dairy substitute, Also, I know that they are to make you a new drink if there's something wrong with your drink but they shouldn't. Just take the cup that they just made me, especially when I expressed that I will still drink it, they've done that to me twice now. They've taken my drink to look at the order and then just dumped it, and it's like That's fine if I said go ahead and dump it but since I didn't and I even expressed I will drink it and they still dumped it, that's not really okay because I'm literally expressing that I will still drink it, needless to say, I don't think I will be back to the Starbucks again. I will be going to the one of the mall, the one by my house or the one that's on exit 6 on 84, because honestly every time I come here it's just a...

I have a personal relationship with Starbucks because I had put myself through college working there part time on/off for most of 8 years until I graduated and became an RN. I started working there in 1995. I have so many wonderful memories of working there back then. There have been many changes since then, I honestly reminisce about the days when Starbucks was just really "coffee and pastries", and when it was more authentic/less commercialized(we still made espresso shots the "old way", and before labeling drinks, when you knew what you were making by positioning the ceramic cup on the espresso machine). I feel like since those days, Starbucks has lost its "soul", and it's way of drawing hidden "talents" out of baristas. Sadly, I have finally stopped enjoying going to Starbucks, mainly because when I want to just get a regular brewed "decaf coffee" in the afternoon, I have to wait for an entire line of people waiting for their fancy customized lattes before I get my "pour over" decaf. I think Starbucks has gotten way too far away from when the business was really about "the coffee". Why does it have to be so complicated to get just a regular cup of fresh brewed coffee? Ive heard the reasoning behind the "cost" of getting rid of expired decaf or regular coffee. I also know they can brew "half batches" during these slower times of day so that the loyal "simple" Starbucks customers who just want a quick fresh brewed coffee can do so without waiting for 45 minutes. I think this "pour over" idea has to be rethought. It's gotten rediculous! I have been going to our local mom-and-pop coffee shops instead because Starbucks has totally "gotten rid of" it's...

Every morning before we go to school, my boyfriend and i pick up coffee from this place. This morning was different. I ordered coffee from the app paid 6.27 for two caffe americano and we headed to pick up the coffee. Coffee wasn’t ready and the workers said their app wasn’t working so bf proceeded to buy coffee. When he got in the car he told me he paid for two coffees, additional coffees, I told him that i already had paid for it so he went back in to store to show them but they did not understand that all they had to do was refund us for the two coffees. He went up to the barista that had helped him originally and explained that their was a mobile order that was charged and if they could just refund the money for the coffee he had just paid for. The barista said she could do that and that it would only take a minute. She voided the transaction from earlier and told him that he needed to pay again to make things even. Long story short total coffees paid for was 4 and total coffees in possession is 2. So the math is simple she just needed to refund the money for two coffees paid for at the counter. The problem here was that she kept insisting that my boyfriend pay for another 2 coffees in order to get his money back while the manager stood there and said nothing until she saw that he was getting aggravated with her. My boyfriend walked out because we have a final this morning and they kept my 6.27. The money isn’t the problem, the problem is that the barista nor the manager were...