Taco Bell — Restaurant in Danbury

I am compelled to share my recent experience at Taco Bell, which left me deeply disappointed and frustrated. My encounter with the cashier, Silvio, was nothing short of a nightmare, tarnishing what should have been a pleasant dining experience.

Upon entering the restaurant, I was greeted by Silvio, who seemed disinterested and unengaged from the start. I proceeded to place my order, but Silvio displayed a complete lack of professionalism and courtesy. He was rude and dismissive, providing no assistance when I had questions about the menu or recommendations for specific items.

Furthermore, Silvio mishandled my order. He got it wrong not once, but twice, despite my repeated attempts to communicate my preferences clearly. It was evident that he lacked attention to detail and did not take the time to ensure accuracy in the order. This resulted in unnecessary delays and a frustrating wait time.

To add insult to injury, when I kindly requested assistance in rectifying the errors, Silvio responded with a disrespectful attitude and dismissive gestures. Instead of taking responsibility for the mistakes, he brushed off my concerns, leaving me feeling unheard and devalued as a customer.

This encounter with Silvio significantly impacted my overall dining experience at Taco Bell. I felt a profound sense of disappointment and frustration throughout my visit. The poor customer service not only affected my enjoyment of the meal but also wasted my time and undermined my trust in the brand.

I sincerely hope that Taco Bell takes immediate action to address the glaring shortcomings in customer service displayed by Silvio. Staff training programs should be implemented to ensure that employees understand the importance of attentiveness, respect, and accuracy when dealing with customers. It is vital to create an atmosphere that values customers and treats them with the respect they deserve.

In conclusion, my experience with Silvio at Taco Bell was abysmal. I cannot, in good conscience, recommend this establishment based on the disrespectful and unprofessional behavior I encountered. Taco Bell management needs to address these issues promptly and reevaluate their commitment to delivering excellent...

All things considered, as long as you know what you’re getting in terms of quality, this is one of the “better” Taco Bell locations.

Off the gate, the entrance to the lot is a nightmare. It’s a narrow turn to the drive thru and once you’re on line, the wait can be somewhat long.

Deserving of a higher review, this Taco Bell actually serves your food hot. I’ve never had an issue with order accuracy and they always provide the necessary napkins and sauces.

I ordered 3 Soft Shell Taco Supremes and a 2-pack of the Cinnabon Delights. While I’m still waiting to find a location that actually takes the time to wrap the taco (not serve a heaping mess), food temperature is essential to the overall drive thru experience. The Cinnabon Delights felt freshly fried and while I can only imagine what’s in them, the cinnamon and gooey center is often a much needed guilty pleasure.

Admittedly, I feel like the customer service at this location could be better. Employees attempt to move quickly, but in doing so could come across as rushed.

For $12, Taco Bell pricing is on the lower end of the spectrum in terms of cost however the tacos were small and I found myself still hungry after finishing everything. Order more and opt to save money with the combos.

While Taco Bell will never be “authentic” Mexican cuisine, overall this location is decent enough for what it is and makes a quick weeknight...

The absolute worst customer service ever! The only Taco Bell I have ever been to that makes you go through the drive through for every order you have. So 3 people in one car has to go three times. If other people are waiting you have to wait behind them all every time and they close the order pick up before 12 in store so they force you to pick up in the drive thru even though we got there before 12 we were not allowed to just grab the orders in the store. Not only that but the person in the window is the nastiest most condescending server to ever traipse this earth. Smarmy nasty attitude like their better than everyone else. Disdainful. Disgusting. As a paying customer I don't understand why it should take me 20 minutes to pick up 3 orders. I have been to Taco Bell's in New York, New Jersey, Pennsylvania, Connecticut, Massachusetts, Florida Virginia. You name it and I have never ever been told that I had to drive around multiple times to pick up my orders. It is an absolutely ridiculous policy. Get with it. If I could give you -5 Stars I would. It's a shame because the food is decent for what it is and you are 5 minutes from me. I won't come back again. I'll drive to a different franchise without ridiculous rules that the district manager apparently enforces only...