Buffalo Wild Wings — Restaurant in Dayton

I've been to ~15 different Buffalo Wild Wings locations across the U.S. and the BWW next to University of Dayton was by far the WORST with respect to quality and cleanliness.

SUMMARY: Dining area and quality of food were the worst I've ever seen/had at a BWW location. This particular BWW was in desperate need of a deep clean and repair.

Our waitress Katie provided timely and accurate service. This review is in no way a reflection of our waiting service, just a reflection of upper leadership's inability to effectively run a restaurant.

My wife and I frequent Buffalo Wild Wings because I believe the BWW franchise to be a consistently clean, friendly, fun-filled atmosphere for watching games and getting wing deals on Tues/Thurs.

1. The dining room was filthy- My wife and I arrived right at 5 p.m. and were one of four parties sitting in the dining area (about 20%) of the area's capacity. The floor was covered in garbage and food (worst display of cleanliness I've seen at a dine-in "chain" restaurant). The Manager (or someone who appeared to be the Manager) was standing at the bar, which is connected to the dining area. I thought that maybe they just needed to clean up after a "peak-hour" period or after a shift changeover, but no. The floor remained covered and disgusting the entirety of my meal (45 min). Not a single one of the 15 other employees working at the time took the initiative to do something about it either, which directly falls on leadership's inability to promote personal initiative within the workplace.

2. The quality of the wings were subpar. Trust me, I know that Buffalo Wild Wings, as a franchise, doesn't have the best wings out there, but they do provide consistency as a franchise. Out of the 50+ times I've eaten at Buffalo Wild Wings, this location had the worst food- the traditional wings were fatty/gummy and falling apart.

3. The place is in desperate need of an overhaul/cosmetic repair. At the end of the day, I don't know how successful this specific location is, but the owner/operator and regional/corporate office need to take a look at this location and bring it up to speed with the rest of the franchise. The bathrooms had mildew on the ceiling tiles and the overall look of the place seemed as if it hadn't been updated in 10 years (maybe the look they were going for).

This location is located right next to the main bar strip by University of Dayton, which may be why the place is in the condition that it is. That, however, is no excuse for the condition of this place. If they are going for the "college bar" look then they need to drop the franchise name and get into another business because I don't believe that this place represents Buffalo Wild Wings well. I know that the individual BWW locations tailor to the local community and atmosphere, but I can say without a doubt that I will never go back to this location.

I am not vowing to never go back to another Buffalo Wild Wings because I've had an overall good experience with the franchise. I'll just drive the extra 15 to 20 minutes to one of the other BWW in the Dayton area (unless, of course, those are operated by the same owner/operator team)...then I'll take my...

Really starting to lose faith in this B dubs after I just told them that this is the only one I like eating at story time my order was messed up on Friday had an amazing experience with Austin (manger) on Friday because my order being messed up he gave us a little bit of extra credit we came back into the store so tonight Daughter went to wings again so we went up to B dubs the manager that was on duty comped everything that we had ordered which I appreciate because they give us $35 for the store credit and we ordered a quesadilla so he comped the whole thing we just now got home with are dinner and again the order is not right ask for one Ranch cup three blue cheeses carrots OK whatever they gave me nothing but ranch I hate ranch my daughter got the boneless wings wanted the hot sauce on the side no hot sauce for her wings 🤦🏼‍♀️ I have not even looked at my wings yet and I really don’t have to because I know they sauce them but the boxes already fallen apart I can’t even take it out of the bag but the quesadilla I just told did not want the lettuce but I want everything else the sour cream and all that no sour cream nothing that was supposed to come with a quesadilla I guess I’m gonna have to probably find a new B dubs to go and that’s sad because this is my...

Ive had badexperience after bad experience wit this particular bdubs. Ive ordered from here before and everytime it gets wrong. I made a door dash order. Waited a couple minutes for the order to go through. I called up there and talked to someone name derek. I asked him if they could not forget my sour cream and No tomatoes but add pico. He said he would make sure it was correct. No sour cream was in the wrap or on the side. And it was regular tomatoes not the pico I asked for. I then called back and was hung up on twice. When someonedid answer they answered laughing and non professional. I talked to the manager Nick and asked him about my order and not to forget the kids drink. he assured me that he would make sure it was there. I txt my door dash and asked if they gave him a drink and they didn't. I called back and complained to nick about him, to him. I just don't understand how I personally call for them to no forget and the just spit in my face an said thy didn't care with them forgetting my drink. SHOUT OUT to the door dash for stopping by the gas station to give me something to drink. SMH do better...