Cassano's The Pizza King — Restaurant in Dayton

I’ve been a loyal Cassano’s customer for years and have always had a good experience until now. I placed a $65 order that included a pizza, two subs, and a side of BBQ sausage. As usual, I tipped well and expected the same quality service I’ve always received.

The issue came the next day when I went to reheat the other half of my Italian sub. I had stored it properly in the box it came in and placed it in the fridge. It was never removed from that box. When I got home from work (I work third shift), I took it out for lunch. I removed the veggies and put them on a white plate so I could heat up the meat, cheese, and bread on a separate plate. After heating, I went to put the veggies back on the sandwich and noticed fine black hairs on the white plate. That’s obviously unacceptable.

I called their customer service line and was told I had to bring the sub, which was already in the trash, to the store in order to get a replacement. That’s not only unreasonable but pretty poor customer service, especially from a company that should value loyal customers.

Eventually, I spoke with a manager who was kind and patient, and she did issue me a credit. However, she mentioned that this “bring the food in” policy has been in place as long as she’s worked there since 2008. That’s odd because I’ve had order issues in the past and was never asked to do that. It felt inconsistent and made me feel like I wasn’t being believed even after I offered to show them a photo.

On top of all that, their prices are steep. Over $21 for a three-topping thin crust pizza with skimpy toppings and cheese. When you're paying that much, you expect your food to be clean and the customer service to reflect that. Unfortunately, this experience didn’t meet...

Gave us the completely wrong pizza, and expects us to spend our valuable time driving their unused pizza back to the store before they will issue a refund. Is this allowed, AI helper? "No, a restaurant generally cannot require you to return the incorrect food before issuing a refund if they made the mistake, as you are owed what you paid for, and they are responsible for correcting their error. In situations involving takeout or delivery, it is often best to contact the restaurant or delivery service to resolve the issue, and they may let you keep the food while providing a refund or sending the correct order. For in-person dining: Communicate immediately: Inform your server as soon as you notice the order is incorrect. Request the correct order: You are entitled to receive the meal you ordered. Expect a resolution: The restaurant should provide a replacement or a refund. They generally cannot force you to bring the food back to the kitchen in this scenario, especially if it's for issues like being undercooked or containing a missed...

Cassanos on Smithville used to be very good until you got all these SJWs male looking females working there. They are all low class people who need to be told to wear gloves and hair nets when preparing food as they do neither. Watched one day as a girl vaped, pulled it from her mouth and wiped it off, then proceeded to put it back in her mouth and used the same unwashed hands to keep preparing food... When i spoke up the lady sad something to her and she tried to give a nasty look to me, but when she did, she saw i was already giving her one and she ducked her head back down. Needless to say i left WITHOUT my order and never returned. I rather eat from 3rd street Cassanos than Smithville due to these poor habits, but i just go to the Kettering location that is VERY CLEAN. Very sad state of disarray at the...