Erbert and Gerbert's — Restaurant in De Pere

ordered online from De Pere location, and received online confirmation. My card was then charged $55.75. A while thereafter, I received a text saying "track your order here". I watched while two separate drivers consecutively waited for my order and left. Finally, after an hour, my order was cancelled. I called the store and they said, "We don't have your order." So. Drivers showed up to pick up an order they didn't have, and they claimed they couldn't refund me for an order they didn't have. But they COULD charge my card for an order they didn't have. They just couldn't refund me. I asked for a manager and was told they didn't have one. My daughter later called for a store number, and was told they didn't "know it". How do you not know your own franchise number? Thank goodness my bank opened an investigation claim and refunded me for this fraudulent charge, since the staff clearly didn't know the operations of their store enough to fix...

Their deli sandwiches might be good. Their bread was amazing. Their cheesesteaks are AWFUL though. I thought it would be like a Jersey Mike's. They do cold cuts and warm sandwiches and use REAL meat in both. Not the case. Erbs and Gerbs uses the already cooked, processed and packaged meat that is then frozen and shipped. They then take it out and reheat. Yum. Not. If I want TV dinner meat, I will buy a TV dinner for $3. This is supposed to be a Wisconsin institution and they are just using the fake reheats like Subway meats......and charging Jersey Mike prices.....gross! Now their deli meats might be good quality like Jimmy Johns. Nice thick medium rare roast beef like JJs has. I don't know. But based on the slop they dare to call a cheesesteak and charge $13 for it, I am not...

Had a very disappointing experience. Ordered 2 subs and 2 cups of soup. Waited almost an hour for them to be delivered a mile and a half. My sandwich was to have no onions and cheese unfortunately it had both and my husband's had neither. I found myself picking off the cheese and searching for onions that my husband then put on his sandwich. If I wanted to "make" sandwiches I wouldn't have ordered them. The delivery person want very apologetic about the wait and gave us a coupon for next time that I will never use, because what was really sad was that the soups were lukewarm and mine was void of anything but broth. I couldn't find anything to use a spoon for in it. I give them the one star for the courteous nature of the...