Toppers Pizza — Restaurant in De Pere

I work nights, so I try to be conscious of closing times when ordering late. I placed an order an hour before close (12:00am), and the estimated delivery time was approximately 12:20. At 12:45 I still had no update on my delivery, so I called the number for the store and spoke to what I now assume was an off-site customer service rep who informed me that there was a delay due to limited drivers, but my order would be delivered in the next 15-20 minutes- mind you, the store closed at 1am that night, so they would be cutting it close.

Once it hit the 20 minute mark and there was still no sign of a driver I tried calling the store and obviously got no response, as the store was officially closed. I got a call a few minutes later from an actual employee at the store explaining that they didn’t have a driver that evening and had been using DoorDash, but no DoorDash driver had arrived to pick up my order, so it would be cancelled. I won’t place blame on the employees working at the store, as I’ve run into similar issues with my own job and understand how powerless you are when you simply don’t have the manpower to get something done, but the fact that my first follow up call was clearly answered by someone who was not on-site and therefore could not give me an accurate update on my order was extremely frustrating.

This location’s management needs to do better ensuring they have drivers available so that these employees are not put in this position, and customers don’t have to deal with some call center employee who has no idea what’s going on with their order. DoorDash and Uber Eats are simply not reliable enough to be a sufficient replacement for a...

I placed a future order online a week prior to the date I wanted the pizza delivered. I placed this order for work for a company hand out. I prepaid for 20 pizzas to be delivered. The day comes the pizza is supposed to be delivered at 11 am and it never shows up. I understand that accidents happen, but after trying to get ahold of the store to see what was going on, I was transferred to a call center and spoke with a gentleman who said he would contact me to the store manager. After 35 minutes on hold, I hung up because we found out the location was actually closed because we had a driver drive over and there was a hand written sign on the store saying "Closed until 4". Meaning when I was on hold I was on a line that physically could not be answered. I don't know what's more frustrating.. the call center intentionally putting me on hold knowing an associate wouldn't answer or how the website allowed me to schedule a delivery AND pay for it when the store isn't even open during those times. I also understand that many business are needing to modify their hours lately, however the store should have reached out to let us know they could not accommodate our order, they had plenty of time to do so. The call center was no help at all when we asked about reimbursement. Going forward, we will be taking our business elsewhere because I don't want to have to explain to countless hungry employees where their...

Unfortunately I can’t leave a review about the food since we never got it. Placed an order on a Sunday night at 6:00pm and followed the tracking. When I saw that the order had been “out for delivery” for like 25 minutes I called the store to make sure there wasn’t an issue. The associate placed me on hold to try to get in contact with the driver. I sat on hold for over 10 minutes so I then hung up and called back. The associate stated she couldn’t get a hold of the driver, then stated he had just walked back in the door. She asked him what happened and then said she was going to send him to us right away. At that point I was worried that the pizza would no longer be hot or fresh since by the time they got to us. She got an attitude with me and said then she’ll have the pizza remade but it’s going to be so and so time blah blah. I then interrupted her and asked that in then just be cancelled to which she responded with more attitude. Rude, no customer service skills, obviously delivery drivers who can’t do their jobs as well if he comes all the way back to the store with our pizza without even attempting...