Jimmy John's — Restaurant in Decatur

This is ridiculous!!!! Ordered placed a order at 10:39 am it's 11:26am still no food. And the only answer I got from the store is our delivery driver is busy, sounds to me like more drivers are needed. I shouldn't have to pay to wait because yall don't want to pay more drivers. VERY DISAPPOINTED 😡😡😡 Shame on me for giving them another chance,this time I waited 2 1/2 hours just to get a soggy sandwich and a watered down lemonade, piece of advice just order from In & Out convenience store. Better sandwiches,more toppings and you definitely won't have to wait 2,3 hours for your food because some owner doesn't want to pay drivers. Not going to say I'm done with Jimmy John's but definitely done with this particular one they just don't seem to get it. Don't say I...

This company prides itself on being “freaky fast” yet this location almost always takes at least an hour to get a couple sandwiches that take less than a minute to throw together. If they want to minimize their delivery radius so they can get you your order on time then there should be no reason for it to take over an hour. I give it chance after chance hoping this time would be different but it only gets worse. I must have complained too many times because last time I reached out to corporate no one even bothered to respond, so here is my two star review, which might be too generous. Maybe its time to close this location if getting deliveries out on time is too difficult because it looks like I’m not the only one disappointed in...

I have been a loyal customer to the Jimmy Johns on Water St for quite sometime now. My experience today especially with one of the managers at this store was unprofessional. I’ve given this store chance after chance of messing up my orders or just outright not listening to me. For a manager to just get upset and HANG UP on a customer who is very irritated by your establishment, that is NOT how a situation should be handled. I understand being short staffed and I’ve been very patient and nice enough until now. Very unprofessional and clearly the employees have no clue what they are even doing under this manager’s watch. Do not expect good service from this store especially from...