Kroger — Local services in Decatur

I would just like to call out the Store Manager at the Brettwood Village location for going above and beyond in a difficult situation. We had ordered a cake to be ready at 9am and come to find out it was never made. The employee in the deli tried to help find it but ultimately called the Store Manager to assist. The Manager called other local Krogers to see if they could accommodate making the cake we ordered with no luck. She still didn't give up, your amazing Manager iced a cake herself and made sure my 7 year old got a marble whippy cake as requested. While not the cake we ordered, she did everything possible to fix this for us and we are very grateful to her for doing everything possible to fix this in a short amount of time. We never shop at this Kroger but you definitely just gained a life long customer! The cake looked beautiful and was made with love and that's all...

I would give this place 0 stars if I could... The store is very dirty and overcrowded. The parking lot is too small. I would fight the parking lot and the crowds if the store was clean and in stock. The produce section was empty in most spots except for the rotting vegetables that nobody wanted to buy. The shelves were dusty, the meat shelves were dirty with old dried meat drippings. I dropped something under the conveyer belt and went to get it, there was something spilled under there that had been there for a long time. The doors leading out were broken...again. The pharmacy is a disaster, the carpet looks like it hasn’t been cleaned since they opened, there are boxes stacked everywhere, it looks very unprofessional. I’ve made the decision to...

This Kroger is ok. The downside to it is that it's always over crowded since they closed Fairview Kroger, the parking lot is a complete disaster AND there simply is not enough checkout lanes. Yeah they have way too many self checkouts but I don't work here and refuse to use them as should most people. The self checkout is a pain to use because most of the time is doesn't recognize when you put your item in the bag and you have to wait an excuseratingly long time between item scans. I'd rather wait in one of the two lanes that are typically open and have lines so long that they block almost all of the main front aisle. But who cares when you can increase corporate profits for millionaires at the expense of the lower and middle...