Papa Johns Pizza — Restaurant in Decatur

Extremely disappointing experience at this Papa John’s location. Our order was transferred to DoorDash without notice, and instead of handing us the food as requested, it was left on the ground—not even at our door. The pizzas had minimal cheese (even the half-cheese one had toppings in the wrong place), and the boneless wings were barely sauced.

We called to resolve the issue but waited over 10 minutes with no answer, so we drove to the store. When we arrived, the manager had to be called in from outside—she was sitting in a car with someone else. She offered to remake the food and said she would refund the order. I paid with Apple Pay via my USAA card, which typically alerts me to refunds immediately. Despite being there for over 20 minutes, no refund notification came through.

She reassured me that it had been processed, but by the next morning, not only was the refund still missing—there was an additional unauthorized charge from the store. This was unacceptable and feels like a complete violation of trust. I do not recommend this...

That manager was so rude to me on the phone. She said "I don't know how you got thru, we are so busy right now". It was approx. 4:45 pm on 090122. Very poor managerial skills. Needs to go back for a re-boot training! Not sure I will call there again! Got my pizza; luke warm, disappointing ; ordered and paid for 13 peppercinnoini and received 4 only after paying for 13! Called and made complaint. The same gal answered the phone but refused to give me her name. I told her about pizza and lack of peppercinnoinis and she said she was sorry and bring them out. I tried to tell her that I have never received a Luke warm pizza from them. She said that I was on the outer edge of their delivery area . I said that doesn't matter I have ordered so many Pizzas from them and none has ever been Luke waRm. She said if I would quit interrupting her. I think she needs to get out of the kitchen, especially when I asked for her name she hung up! So much for making things right. Poor customer...

Ordered a large thin crust cheese pizza I live too far for delivery so I always try and catch someone coming out to my house to bring it I got the pizza thick crust with pepperoni hardly any cheese it looked nasty and the neighbors said it tasted nasty (I didn't eat it) I called and talked to manager they told me I would get a free pizza next time.... I called and ordered 2 pizza's and explained about the free pizza they told me 20.? I paid over the phone my son in law went to pick them up they tried to give us 1 pizza I called and ask to talk to manager wow talk about bad costumer service this woman was the absolute worse she really enjoyed arguing with me she was so very rude I WILL NEVER GO BACK I HOPE...