Pizza. Factory — Restaurant in Decatur

I used to love this pizza place. No longer, told them I wanted medium crust the middle 1 between thin and Chicago deep dish. Delivery driver show up 2 hours later with thin crust. I told him to take it back or refund my money. I had already handed him $56 for 2 pizza that weren't correct. He calls manager owner. Drivers in front of my house. Would not give me my cash back after waiting 2hours for wrong order! I haven't order since and will Never order from Pizza Factory again. Ill drive my butt up to Little Ceasar before I would give pizza Factory a dime. Manager/ owner was a...

I’m no longer a customer of Pizza Factory. I made a order in the evening time for delivery and all I got was a medium pizza and breadsticks along with a 2 liter of Pepsi. The employee on the phone taking my order requested for to leave the tip because I paid debit over the phone which was fine. The delivery was late and I didn’t get my 2 liter of Pepsi. The driver said I will go back and get it, he never showed up. I called the next day and talked to the manager and he said they would deliver the 2 liter they never showed up. I was a long time customer but...

I was visiting town. Everytime I travel back to my hometown, I always get pizza factory. Loved it when I was a teenager so I like to get something when I return 1-2 times a year. It took more than an hour to deliver. I asked for extra cheese on my calzone but they charged me but did not add the extra. It was noticable because in the past when I ordered extra I could see and taste it was on there. Hopefully, it was just one bad night and my next trip my food will as I ordered and no long delay in delivery. Bread sticks were as I remembered...