McDonald's — Restaurant in Decorah

It’s with great sadness I have to write this one star review... today, we wanted to grab a quick bite on our way home from a nice weekend trip. We pulled into the drive through at 10:52am. There was quite a few cars parked (dining in) and a fair number in the drive through. I made a comment it was pretty busy but figured it was McDonalds the epitome of “fast” food and surely with two-drive throughs they knew what they were doing. We placed our order at 11:01am, paid at the first window and then the second window handed us our drinks and told us to park at number 5. We did. The minutes ticked by and the cars kept rolling through the drive through, still no food. At 11:30am, I decided I had enough waiting and took my reciept into the store to see a long line of people waiting. The scene behind the counter was pathetic... people running around, yelling and I’m not sure anyone knew what they were doing. I nicely said I have been waiting in the drive through for 30 minutes and have not received my food and if they knew where it was. Sure enough it was sitting right by the drive through window. They handed it to me said “here is your food we are sorry”. Somewhat satisfied I said thanks and as I always do checked the food to make sure it was all there. Yup, all the contents were there but the fries were bone dry and cold the mcchicken sandwich was also cold in my hand when I grabbed it. I then asked them how long it had been sitting there because it was cold. At this time the manager, who was clearly frazzled, came over and I asked for a refund because my food was cold. With tears in her eyes she handed me the cash for my food and I walked out the door. No food and 40 minutes of my...

Horrible... always is, but today was the last time for me. Went through drive through. Waited one minute to order, even though I was the first in line. Had to wait 2 more minutes to pay at the first window. One of the three kids meals I ordered had a burger instead of nuggets. That was the first time I entered McDonald's. Got home realized I didn't even get my soda. Drove back. Went into McDonald's for the second time. I got my soda, and asked for new food since mine was already 20 min old. No "sorry about that." Barely a word was spoken to me. Got my drink and my food. Got to the car. Short an order of fries. Went in for the third time, told them I was short a fry, "it'll be 30 seconds" was all that was said to me. Got home, one of my other kids meals was wrong. Burger should have been plain with pickles... it wasn't. I don't know if the short, red haired chick is the manager, but she was lacking major managerial skills. One nice man in there, he told me to have a good day, and seemed genuinely uncomfortable about me having to return over and over again, but he was obviously just an employee, not management. This was at 3:09pm on a Sunday. It was not busy at all. There was no reason or my order to be messed up. This McDonalds SUCKS! It is always a mess inside, trash over flowing, tables dirty, employees walking around doing nothing. Drive through is always giving the wrong order. I'll stick to Culver's across the street from now on. This should be ZERO star rating, but it makes me do at...

I came up to this McDonald’s 3 times each time they can’t get my simple order right I wanted a cheeseburger with Bacon plain with just patty bred cheese and bacon only instead it’s either everything else I didn’t want I go to the drive thru and have to explain exactly what I want feel like what I want is to complicated for them to do right I came back again to get what I wanted they gave me a Redone burger it’s what I want but they added mustard and no cheese the very thing I didn’t want I’m to tired of this MCDonolds I feel they either just on drugs or dumb sorry but something sooooooo simple is just wrong every time I got my Redon burgers they added no cheese on my cheeseburger it’s basically a hamburger with bacon and mustard and patty they need to get there ears check the lady in drive thru need to be retrained I had to drive back wasting two he of a drive just to come back for my burgers I paid for I’m sick of the idiocies of this place definitely not returning at least every other McDonald’s can do it right but this place is...