Dunkin' — Restaurant in Deerfield

I did a mobile order and Was driving which took me 30 mins if not a little less to get there. When I arrived a woman who works there named Yolanda if I’m not mistaken was there, I’ve seen her before and she always seems to have a bad attitude. I went to get my drink and as I’m walking away to browse the isles in the gas station I tried my latte to which I knew it wasn’t made how I like it. I went back and told her I didn’t like and she automatically got angry and told me if I didn’t take 3 hours to get there it would be fine. We continued To go back and forth and she finally decided she would reMake my coffee but made sure to let me know she would take 2-3 other customers behind me before she did mine which was fine, as soon as it was my turn the latte machine magically didn’t work Any longer ( clearly she did that on purpose) I told her I wanted my money back and she refused and told me to call customer service. So I lost money because she wouldn’t remake My coffee. I’ve never had someone treat me as rudely as she did that night. She needs to reprimanded seeing as she does this often to many customers and seeing as her attitude is still the same she clearly gets away...

DO NOT LET VANESSA MAKE YOUR DRINKS OR YOUR FOOD. Every morning my fiance and I get our coffee/hot chocolate from this location and EVERYTIME Vanessa makes our order it’s wrong. Yeah getting an order wrong every once in a while that’s an accident, but EVERY SINGLE TIME that just makes me feel like she does it on purpose or that she just doesn’t care about what people actually want and just makes it however she feels like making it.

Now for the Dunkin as a whole, besides maybe 2 or 3 employees the customer service is terrible. Most of the employees there in the morning will just stand there screaming at each other in Spanish ( you can hear them all the way across the store when your standing at the circle k coolers) while ignoring customers waiting to have their orders taken. DONNA and RICHARD are the ONLY employees that take the time to make orders correctly. Everyone else stands there on their phones. They have order screens but always have to ask u a million times how you like your order made and then still...

every single time i come to this dunkin, they mess up my order. it does not matter what it is, it always tastes like river water. this time my boyfriend ordered a mocha cold brew with cold foam and an iced coffee. they did not put cold foam or mocha in the cold brew, and they didn’t put any flavoring or cream in the coffee, just sugar. it even says “”mocha cold brew with cold foam” and “iced coffee with butter pecan and cream and sugar” on the stickers on the side of the cup. my boyfriend didn’t go back in the store and brought it to me. and i had to doctor it up. i would like to add that the employees are 95% of the time working by themselves, and my boyfriend says that the kid taking his order looked very confused. poor thing. learn how to train your employees correctly. i don’t usually leave bad reviews but i’m honestly fed up with this place. too bad this is the only dunkin in...